Zobrazeno 1 - 2
of 2
pro vyhledávání: '"Larissa Maria Argollo de Arruda Falcão"'
Autor:
Larissa Maria Argollo de Arruda Falcão, Taciana de Barros Jerônimo, Fagner José Coutinho de Melo, Joas Tomaz de Aquino, Denise Dumke de Medeiros
Publikováno v:
Brazilian Journal of Operations & Production Management, Vol 14, Iss 1 (2017)
This paper use SERVQUAL measure for assessingthe quality of the administrative services in a large mall,located in Brazil, seen from the point of view of the currentservice providers. A questionnaire was used to interview 68service companies, and 5 C
Externí odkaz:
https://doaj.org/article/e00bf8aeafe14d20a42e76604782c4e2
Publikováno v:
SBES
Context: The lack of information in experiment reports impairs external replications and decreases experiment quality and reliability, causing a lack of knowledge dissemination and making it impossible to confirm the results, despite the existence of
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::e0f18239574f8fb083959beab7168eaf
https://doi.org/10.1145/3474624.3474649
https://doi.org/10.1145/3474624.3474649