Online Ratings of the Patient Experience: Emergency Departments Versus Urgent Care Centers

Autor: Agarwal, Anish K., Mahoney, Kevin, Lanza, Amy L., Klinger, Elissa V., Asch, David A., Fausti, Nick, Tufts, Christopher, Ungar, Lyle, Merchant, Raina M.

Publikováno v: In Annals of Emergency Medicine June 2019 73(6):631-638

Patient Experience and Satisfaction in Online Reviews of Obstetric Care: Observational Study.

Autor: Seltzer EK; Penn Medicine Center for Digital Health, University of Pennsylvania, Philadelphia, PA, United States.; Penn Medicine Center for Health Care Innovation, University of Pennsylvania, Philadelphia, PA, United States., Guntuku SC; Penn Medicine Center for Digital Health, University of Pennsylvania, Philadelphia, PA, United States.; Department of Computer and Information Science, University of Pennsylvania, Philadelphia, PA, United States., Lanza AL; Penn Medicine Center for Digital Health, University of Pennsylvania, Philadelphia, PA, United States., Tufts C; Penn Medicine Center for Digital Health, University of Pennsylvania, Philadelphia, PA, United States., Srinivas SK; Department of Obstetrics and Gynecology, University of Pennsylvania, Philadelphia, PA, United States., Klinger EV; Penn Medicine Center for Digital Health, University of Pennsylvania, Philadelphia, PA, United States.; Penn Medicine Center for Health Care Innovation, University of Pennsylvania, Philadelphia, PA, United States., Asch DA; Penn Medicine Center for Health Care Innovation, University of Pennsylvania, Philadelphia, PA, United States.; Center for Health Equity Research and Promotion, Corporal Michael J. Crescenz VA Medical Center, Philadelphia, PA, United States., Fausti N; Penn Medicine Center for Digital Health, University of Pennsylvania, Philadelphia, PA, United States., Ungar LH; Department of Computer and Information Science, University of Pennsylvania, Philadelphia, PA, United States., Merchant RM; Penn Medicine Center for Digital Health, University of Pennsylvania, Philadelphia, PA, United States.; Penn Medicine Center for Health Care Innovation, University of Pennsylvania, Philadelphia, PA, United States.

Publikováno v: JMIR formative research [JMIR Form Res] 2022 Mar 31; Vol. 6 (3), pp. e28379. Date of Electronic Publication: 2022 Mar 31.