Zobrazeno 1 - 10
of 36
pro vyhledávání: '"L. Daunt"'
Publikováno v:
Journal of Services Marketing. 37:276-286
Purpose The purpose of this research is to understand whether service robots can safeguard servicescapes from deviant consumer behaviour. Using routine activity theory, this research examines whether increasing the perceived humanness of service robo
Autor:
Denitsa Dineva, Kate L. Daunt
Publikováno v:
European Journal of Marketing.
Purpose Research into the dark side of online brand-managed communities (OBCs) and, specifically, consumer-to-consumer (C2C) conflicts within this context are scarce. This paper aims to explore the different forms of C2C conflicts in OBCs, measure th
Publikováno v:
European Journal of Marketing, 2015, Vol. 49, Issue 9/10, pp. 1505-1526.
Externí odkaz:
http://www.emeraldinsight.com/doi/10.1108/EJM-01-2014-0061
Purpose This paper aims to elucidate instances whereby celebrity endorsements by social media influencers (SMIs) embedded within online consumption communities are perceived as transgressive by their fellow community members. In doing so, this study
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_dedup___::f95e8ac342f56c91a9ff9ce5af1b5057
https://doi.org/10.1108/EJM-07-2019-0567
https://doi.org/10.1108/EJM-07-2019-0567
Publikováno v:
SSRN Electronic Journal.
Customer incivility toward frontline employees (FLEs) is a widespread phenomenon within tourism and hospitality industries, severely depleting the psychological resources of FLEs and delivered customer service. Drawing on the job demands-resources an
Publikováno v:
Marketing Opportunities and Challenges in a Changing Global Marketplace ISBN: 9783030391645
Customer mistreatment of frontline employees (FLEs) is a widespread phenomenon and is detrimental to employee well-being driving increased job stress, work withdrawal, and employee incivility (Wang et al. 2011). To date, research in this field has fo
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::628ee144c5d386a94a43a58faaab1b94
https://doi.org/10.1007/978-3-030-39165-2_260
https://doi.org/10.1007/978-3-030-39165-2_260
This paper is the first to apply the services marketing framework of service-dominant logic (S-D logic) to enhance understanding of patient conceptualizations of value in the context of cancer health services. Using data from a case study, the findin
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_dedup___::0fb9d715d91b6430ead6a4473c8f9bd0
Autor:
Kate L. Daunt, Dominique Greer
Publikováno v:
Journal of Marketing Management. 33:1231-1235
In stark contrast to traditional depictions of customers and organisational actors as functional and good natured entities, the past decade has witnessed a surge in research that explores the dark ...
Publikováno v:
European Journal of Marketing. 51:1224-1247
Purpose The theory of double jeopardy (DJ) is shown to hold across broad ranging geographies and physical product categories. However, there is very little research appertaining to the subject within an online environment. In particular, studies that
Autor:
Victoria K. Wells, Kate L. Daunt
Publikováno v:
Journal of further and higher education, 2016, Vol.40(4), pp.486-508 [Peer Reviewed Journal]
Conceptual and empirical studies on the impact of physical environments\ud in educational settings are lacking. In comparison, consumption\ud environments research has a rich history. In this paper we bring together\ud these two research streams to d