Zobrazeno 1 - 2
of 2
pro vyhledávání: '"Lưu Thị Bích Ngọc"'
Autor:
Lưu Thị Bích Ngọc, Lưu Hoàng Mai
Publikováno v:
Tạp chí Khoa học Đại học Mở Thành phố Hồ Chí Minh - Kinh tế và Quản trị kinh doanh, Vol 9, Iss 2, Pp 121-133 (2020)
Human resources are key organizational resources, especially in hospitality industry where employees’ service quality is a key factor for guest retention and brand building. This study aims to investigate the effect of human resource practices on e
Externí odkaz:
https://doaj.org/article/a3c02240864744edbbd523a230365b10
Autor:
Trinh Kim Hoa, Luu Thi Bich Ngoc
Publikováno v:
Ho Chi Minh City Open University Journal of Science - Economics and Business Administration, Vol 5, Iss 1, Pp 41-59 (2015)
This study was aimed at investigating three factors (service quality, brand image and price perception) and assessed the degree of the impact of each factor on customer satisfaction, especially the relationship between customer satisfaction and custo
Externí odkaz:
https://doaj.org/article/3fa5a8a4739f4ce6ba1f5ef0b6f61bd7