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pro vyhledávání: '"Lélis Balestrin Espartel Lélis Balestrin Espartel"'
Autor:
Denise Telli, Lélis Balestrin Espartel Lélis Balestrin Espartel, Clecio Falcao Araujo, Kenny Basso
Publikováno v:
RAE: Revista de Administração de Empresas, Vol 60, Iss 1, Pp 7-19 (2020)
The interaction between dysfunctional customers and other customers can cause the domino effect (i.e., the dissemination of a dysfunctional client’s behavior to other nearby clients). However, it is not understood if this effect will manifest under
Externí odkaz:
https://doaj.org/article/8f6d481e1c6b445f8d7b2fad593bdce5
