Zobrazeno 1 - 10
of 12
pro vyhledávání: '"Kyunghwa Chung"'
Publikováno v:
Humanities & Social Sciences Communications, Vol 10, Iss 1, Pp 1-12 (2023)
Abstract As customer reviews are becoming increasingly valued in the hotel industry, hotel managers are actively responding to customer reviews, and many researchers are investigating the effects of managerial responses. Previous studies, however, ha
Externí odkaz:
https://doaj.org/article/b5090ceedb45473fa04038915cd1f936
Publikováno v:
Service Science. 14:307-317
Despite the increasing attention being given to cross-channel integration services, an understanding of the impact of cross-channel integration on customer experience is still lacking. This study fills this gap. With a focus on retail brand experienc
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::9cbf32d31ab5887ea5b5fdcd9a13ab30
https://doi.org/10.1287/serv.2022.0308
https://doi.org/10.1287/serv.2022.0308
Publikováno v:
Asian Case Research Journal. 26:59-75
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::0158b10f28523601720db8646639a1f6
https://doi.org/10.1142/s0218927522500018
https://doi.org/10.1142/s0218927522500018
Publikováno v:
Service Science. 13:243-257
This research investigates the impact of COVID-19 on hotel productivity change using the Malmquist Productivity Index (MPI). For 26 U.S. hotel brands, productivity changes over 10 quarters from the first quarter of 2018 to the second quarter of 2020
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::aa3799450031a4b00717660d077612c7
https://doi.org/10.1287/serv.2021.0283
https://doi.org/10.1287/serv.2021.0283
Publikováno v:
Artificial Intelligence for Marketing Management ISBN: 9781003280392
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::d419d1ff7208f41652b9d8b55a83872b
https://doi.org/10.4324/9781003280392-4
https://doi.org/10.4324/9781003280392-4
Publikováno v:
Artificial Intelligence for Marketing Management ISBN: 9781003280392
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::8e070ab2e387be7384ae2176d3509f67
https://doi.org/10.4324/9781003280392-5
https://doi.org/10.4324/9781003280392-5
Publikováno v:
Journal of Retailing and Consumer Services. 73:103382
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::8341cab0aa6a0d8673d27bf07cd7c390
https://doi.org/10.1016/j.jretconser.2023.103382
https://doi.org/10.1016/j.jretconser.2023.103382
Publikováno v:
Processes. 11:811
With the shifting healthcare environment, the importance of public healthcare systems is being emphasized, and the efficiency of public healthcare systems has become a critical research agenda. We reviewed recent research on the efficiency of public
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::bf769328fae1ec346b1c251b19bda9ff
https://doi.org/10.3390/pr11030811
https://doi.org/10.3390/pr11030811
Autor:
Kyunghwa Chung, Changhee Kim
Publikováno v:
Cornell Hospitality Quarterly. 63:257-266
We propose a network DEA (Data Envelopment Analysis) model that consists of internal and external service processes and employs customer satisfaction as an intermediate factor. Using the proposed model, we calculate four efficiency scores: service pr
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::31c073e0cd133b6004847f8429a2cb7e
https://doi.org/10.1177/1938965520944914
https://doi.org/10.1177/1938965520944914
Publikováno v:
Fashion & Textile Research Journal. 19:90-100
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::7ee60e498312af4894f897353b1c5544
https://doi.org/10.5805/sfti.2017.19.1.90
https://doi.org/10.5805/sfti.2017.19.1.90