Výsledky vyhledávání - "Kurt M. Joseph"

Using the SUS to Help Demonstrate Usability’s Value to Business Goals

Autor: Garrett L. Stettler, James Pratt, Kurt M. Joseph, Marian Sweeney-Dillon, Aaron Bangor

Publikováno v: Proceedings of the Human Factors and Ergonomics Society Annual Meeting. 57:202-205

As part of an effort to connect results of human factors testing with the needs of internal business clients, a usability testing program was created for smartphones to establish a link between usability metrics and business indicators of success in

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_________::6ddaebfae4f5a7b75aa30f11ab6d34f0
https://doi.org/10.1177/1541931213571045

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'Please Hold for the Next Available Agent:' The Effect of Hold Queue Content on Apparent Hold duration

Autor: Benjamin A. Knott, James Thomas Miller, Theodore Pasquale, Scott H. Mills, Kurt M. Joseph

Publikováno v: Proceedings of the Human Factors and Ergonomics Society Annual Meeting. 47:668-672

This paper describes a study of the effects of four types of content presentation for consumers waiting on-hold to speak to a call center agent. Of particular interest was the interactive voice portal (IVP) condition in which callers used a voice por

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_________::a7fffe2767fe39a4ebf208506f31c448
https://doi.org/10.1177/154193120304700401

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The Effects of Bold Text on Visual Search of Form Fields

Autor: Kurt M. Joseph, Rebecca A. Grier, Benjamin A. Knott

Publikováno v: Proceedings of the Human Factors and Ergonomics Society Annual Meeting. 46:583-587

This paper provides an analysis of a text-formatting issue that was revealed during usability tests of an enterprise software prototype being developed by a telecommunications company. Usability test results indicated that search times for informatio

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_________::a50c997fe4103b00f77bf0ff8ca1b03b
https://doi.org/10.1177/154193120204600403

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Design Approach Does Affect Customer Behavior: 'Action-Objects' Increase 'Cut-Throughs'

Autor: Kurt M. Joseph, John M. Martin, Robert R. Bushey

Publikováno v: Proceedings of the Human Factors and Ergonomics Society Annual Meeting. 46:578-582

This paper investigates the impact of touch-tone IVR design styles on user behavior. The design of the touch-tone IVR systems is a critical component of delivering customer service. A well-designed system allows the customers to accomplish their goal

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_________::469593aa81eb8b19670485597de9ce19
https://doi.org/10.1177/154193120204600402

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Hearing Thresholds among Pilots and Non-Pilots: Implications for Auditory Warning Design

Autor: Kurt M. Joseph, Dennis B. Beringer, Howard C. Harris

Publikováno v: Proceedings of the Human Factors and Ergonomics Society Annual Meeting. 42:92-96

Observations in simulator studies suggested that the older segments of the General Aviation pilot population were having difficulty hearing specific auditory warnings in the cockpit. These observations, in combination with data from Tobias (1968a; 19

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_________::c232959a33e2a1dc67b172307731890d
https://doi.org/10.1177/154193129804200121

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Spatial and Temporal (RAPCOM) Visual Display Formats and the Proximity Compatibility Principle

Autor: John Uhlarik, Kurt M. Joseph

Publikováno v: Proceedings of the Human Factors Society Annual Meeting. 36:1383-1387

RAPCOM (rapid communication) displays involve temporal presentation of information in the same spatial location and have been suggested to have useful potential for human-computer interactions involving high information transfer rates (cf., Matin and

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_________::34f3a577aff7573dc0d0b869a22c41fe
https://doi.org/10.1177/154193129203601805

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The Effects of Legibility and Display Size on Performance for RAPCOM and Spatial Display Formats

Autor: Kurt M. Joseph, John Uhlarik

Publikováno v: Proceedings of the Human Factors Society Annual Meeting. 36:1388-1392

Information formatting in terms of optimal spatial and temporal parameters has become an important issue with the advent of computer automated displays. One temporal format involving sequential presentation of information, termed RAPCOM (for rapid co

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_________::ef4b3f507d067c0254d06934e5016502
https://doi.org/10.1177/154193129203601806

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