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pro vyhledávání: '"Kristen L. Randolph"'
Autor:
Nicole M. Giacopelli, Kaila M. Simpson, Reeshad S. Dalal, Kristen L. Randolph, Samantha J. Holland
Publikováno v:
Judgment and Decision Making, Vol 8, Pp 448-469 (2013)
Research on individual differences in maximizing (versus satisficing) has recently proliferated in the Judgment and Decision Making literature, and high scores on this construct have been linked to lower life satisfaction as well as, in some cases, t
Externí odkaz:
https://doaj.org/article/ae57f473f5924fb195fef66e52d93aed
Autor:
Kristen L. Randolph, Jason J. Dahling
Publikováno v:
Journal of Applied Social Psychology. 43:2350-2359
Emotional labor is the management of emotional displays that happens in the context of a work role. Past research has shown that organizational display rules (standards for emotions that should be shown and hidden from customers) influenceemotionalla