An instrument assessing patient satisfaction with day care in hospitals

Autor: Kleefstra SM, Kool RB, Zandbelt LC, de Haes JCJM

Publikováno v: BMC Health Services Research, Vol 12, Iss 1, p 125 (2012)

Abstract Background Patient satisfaction is an important indicator of quality of care in hospitals. Reliable and valid instruments to measure clinical and outpatient satisfaction already exist. Recently hospitals have increasingly provided day care,

Externí odkaz: https://doaj.org/article/be95fd1dbc074f5b87d5a28fcaaa0ce4

Centralisation of acute obstetric care in the Netherlands: a qualitative study to explore the experiences of stakeholders with adaptations in organisation of care.

Autor: van den Berg LMM; Department of Midwifery Science, AVAG/Amsterdam Public Health, Amsterdam University Medical Centre, Vrije Universiteit Amsterdam, Van der Boechorststraat 7, 1081 BT, Amsterdam, the Netherlands. l.m.m.vandenberg@amsterdamumc.nl., Gordon BBM; Department of Obstetrics and Gynaecology, Radboud University Medical Centre, Geert Grooteplein Zuid 10, 6523 GA, Nijmegen, the Netherlands., Kleefstra SM; Dutch Health and Youth Care Inspectorate, Stadsplateau 1, 3521 AZ, Utrecht, the Netherlands., Martijn L; Dutch Health and Youth Care Inspectorate, Stadsplateau 1, 3521 AZ, Utrecht, the Netherlands., van Dillen J; Department of Obstetrics and Gynaecology, Radboud University Medical Centre, Geert Grooteplein Zuid 10, 6523 GA, Nijmegen, the Netherlands., Verhoeven CJ; Department of Midwifery Science, AVAG/Amsterdam Public Health, Amsterdam University Medical Centre, Vrije Universiteit Amsterdam, Van der Boechorststraat 7, 1081 BT, Amsterdam, the Netherlands.; Maxima Medical Centre, Department of Obstetrics and Gynecology, De Run 4600, Veldhoven, Netherlands.; Division of Midwifery, School of Health Sciences, University of Nottingham, Floor 12, Tower Building, University Park, NG7 2RD, Nottingham, UK., de Jonge A; Department of Midwifery Science, AVAG/Amsterdam Public Health, Amsterdam University Medical Centre, Vrije Universiteit Amsterdam, Van der Boechorststraat 7, 1081 BT, Amsterdam, the Netherlands.

Publikováno v: BMC health services research [BMC Health Serv Res] 2021 Nov 13; Vol. 21 (1), pp. 1233. Date of Electronic Publication: 2021 Nov 13.

Investigating the Potential Contribution of Patient Rating Sites to Hospital Supervision: Exploratory Results From an Interview Study in the Netherlands.

Autor: Kleefstra SM; Dutch Health Care Inspectorate, Department of Risk Detection and Development, Utrecht, Netherlands. sm.kleefstra@igz.nl., Zandbelt LC, Borghans I, de Haes HJ, Kool RB

Publikováno v: Journal of medical Internet research [J Med Internet Res] 2016 Jul 20; Vol. 18 (7), pp. e201. Date of Electronic Publication: 2016 Jul 20.

Trends in patient satisfaction in Dutch university medical centers: room for improvement for all.

Autor: Kleefstra SM; Department Research and Innovation, Dutch Health Care Inspectorate, Utrecht, the Netherlands. sm.kleefstra@igz.nl.; Academic Medical Center, department Medical Psychology, University of Amsterdam, Amsterdam, the Netherlands. sm.kleefstra@igz.nl., Zandbelt LC; Academic Medical Center, department Quality and Process Innovation, University of Amsterdam, Amsterdam, the Netherlands. l.c.zandbelt@amc.uva.nl., de Haes HJ; Academic Medical Center, department Medical Psychology, University of Amsterdam, Amsterdam, the Netherlands. j.c.dehaes@amc.uva.nl., Kool RB; Radboud Institute for Health Sciences, IQ healthcare, Radboud University Medical Center, Nijmegen, the Netherlands. tijn.kool@radboudumc.nl.

Publikováno v: BMC health services research [BMC Health Serv Res] 2015 Mar 19; Vol. 15, pp. 112. Date of Electronic Publication: 2015 Mar 19.

A core questionnaire for the assessment of patient satisfaction in academic hospitals in The Netherlands: development and first results in a nationwide study.

Autor: Kleefstra SM; Prismant, Postbus 85200, 3508 AE Utrecht, The Netherlands. sorien.kleefstra@prismant.nl, Kool RB, Veldkamp CM, Winters-van der Meer AC, Mens MA, Blijham GH, de Haes JC

Publikováno v: Quality & safety in health care [Qual Saf Health Care] 2010 Oct; Vol. 19 (5), pp. e24. Date of Electronic Publication: 2010 Jun 24.