Cost-Optimal Service Selection Based on Incident Patterns - A Service Level Engineering Approach

Autor: Kieninger, Axel Christoph

The assessment of services' adverse business impact is a prerequisite for the determination of cost-optimal service offers. We suggest service incident patterns as an advanced form of quality measures describing a service's characteristic incident be

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_dedup___::5ba7b5a5fdab053bb042968af2fd75a8

Service Research.

Autor: Cardoso, Jorge, Schmitz, Björn, Kieninger, Axel

Publikováno v: Fundamentals of Service Systems; 2015, p325-357, 33p

Towards the Consideration of Performance Risks for the Design of Service Offers.

Autor: Schmitz, Björn, Kieninger, Axel, Satzger, Gerhard, Fromm, Hansjörg

Publikováno v: Exploring Services Science: 5th International Conference, IESS 2014, Geneva, Switzerland, February 5-7, 2014. Proceedings; 2014, p108-123, 16p

Simulation-Based Quantification of Business Impacts Caused by Service Incidents.

Autor: Kieninger, Axel, Berghoff, Florian, Fromm, Hansjörg, Satzger, Gerhard

Publikováno v: Exploring Services Science; 2013, p170-185, 16p