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pro vyhledávání: '"Kent D. Seltman"'
Autor:
Leonard L. Berry, Kent D. Seltman
Publikováno v:
Mayo Clinic Proceedings. 89:144-147
Preference for Mayo Clinic as the source of care for serious illness was nearly 3 times greater than the second-leading academic medical center in an internally commissioned 2012 national survey of US households conducted by an external, independent
Autor:
Leonard L. Berry, Kent D. Seltman
Publikováno v:
Business Horizons. 50:199-209
A strong services brand is built and sustained primarily by customers’ interactions with the provider. A services branding model depicts the dynamics of brand creation. From the interrelationships among the presented brand, external communications,
Autor:
Zhisen Xia, Mary E. Campion, L. Joseph Melton, Kent D. Seltman, Steven J. Jacobsen, C.H. Darby, Matthew F. Plevak
Publikováno v:
Mayo Clinic proceedings. 74(4)
To analyze the influence of recent changes in Minnesota statutes that generally require prior authorization for use of medical records for research from patients who received medical care after Jan. 1, 1997.In this Mayo Clinic Institutional Review Bo
Autor:
Leonard L. Berry, Kent D. Seltman
Management Lessons from Mayo Clinic reveals for the first time how this complex service organization fosters a culture that exceeds customer expectations and earns deep loyalty from both customers and employees. Service business authority Leonard Ber