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pro vyhledávání: '"Kelson Wagner Da Silva Barros"'
Autor:
Domingos Fernandes Campos, Kelson Wagner Da Silva Barros, Lieda Amaral De Souza, Julio Cesar Ferro De Guimar�ã, N.A. es
Publikováno v:
International Journal of Services and Operations Management. 39:541
Autor:
Julio Cesar Ferro de Guimarães, Domingos Fernandes Campos, Lieda Amaral De Souza, Kelson Wagner Da Silva Barros
Publikováno v:
International Journal of Services and Operations Management. 1:1
The primary purpose of this research is to examine the impact of mall service quality and utilitarian and hedonic consumption values on customers' satisfaction and loyalty. A preliminary hypothetic...