Zobrazeno 1 - 10
of 55
pro vyhledávání: '"Kawon Kim"'
Publikováno v:
Journal of Intellectual & Developmental Disability. 48:184-195
Publikováno v:
Yonsei Medical Journal; Mar2024, Vol. 65 Issue 3, p137-147, 11p
Publikováno v:
Journal of Social Science. 61:111-135
Publikováno v:
International Journal of Contemporary Hospitality Management. 34:836-858
Purpose This study aims to identify key factors that affected US respondents’ dining behavior at restaurants during the midst of the COVID-19 pandemic. Design/methodology/approach Due to the lack of a prior framework or model to test customers’ p
Autor:
Melissa A. Baker, Kawon Kim
Publikováno v:
International Journal of Contemporary Hospitality Management. 33:4483-4504
Purpose Customer incivility is commonplace across service industries. Yet, there is little that is known about how uncivil customers affect employees. The purpose of this study is to examine how uncivil customer interactions affect employees’ cynic
Publikováno v:
Journal of Business Research. 164:113986
Autor:
Melissa A. Baker, Kawon Kim
Publikováno v:
Cornell Hospitality Quarterly. 63:5-18
Some of the luxury consumption literature suggests that luxury consumption is a beneficial social signal for the actor which facilitates social interaction. However, a different stream of recent research suggests that luxury consumption bears social
Autor:
Kawon Kim, Hyeshin Hwang
Publikováno v:
Korean Journal of Gerontological Social Welfare. 76:45-70
Autor:
Kawon Kim, Melissa A. Baker
Publikováno v:
Journal of Business Research. 121:604-615
Although the presence of other customers is an indispensable part of the service consumption experience, there is little work that investigates the role of other customers in the service recovery process and how this affects multiple actors in the se
Autor:
Melissa A. Baker, Kawon Kim
Publikováno v:
Cornell Hospitality Quarterly. 63:152-168
Despite evidence of people posting their consumption experiences to online social networks to fulfill the needs of social support, an understanding of how online social support affects post-consumption spending behaviors remains elusive. This researc