Zobrazeno 1 - 3
of 3
pro vyhledávání: '"Katerina Hellström"'
Publikováno v:
Measuring Business Excellence. 21:239-249
Purpose The purpose of this paper is to assess the usefulness and efficiency of customer-based measures such as customer satisfaction (CSI) and perceived loyalty for monitoring and enhancing the financial performance in corporations. Design/methodolo
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::a956659631d7ee3b48f1e831d80e8307
https://doi.org/10.1108/mbe-12-2016-0059
https://doi.org/10.1108/mbe-12-2016-0059
Publikováno v:
SSRN Electronic Journal.
There are many references in literature to customer satisfaction and related non-financial measures driving the financial performance of a company. Here we report results of analysis in the North-European financial sector, mainly banking. Based on pr
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::2b871920ce9d605785fca4397f6b1a46
https://doi.org/10.2139/ssrn.2859104
https://doi.org/10.2139/ssrn.2859104
Autor:
Katerina Hellström
Publikováno v:
European Accounting Review. 15:325-349
The paper investigates the value relevance of accounting information in the Czech Republic in 1994–2001. Value relevance is understood as the ability of financial statement information to capture or summarise information that affects share values a
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::11083fb8e859eb3a973a8a2555e82c4f
https://doi.org/10.1080/09638180600916242
https://doi.org/10.1080/09638180600916242