Zobrazeno 1 - 6
of 6
pro vyhledávání: '"Karri Mikkonen"'
Publikováno v:
The Service Industries Journal. 34:1154-1166
This paper examines complex service offerings and the creation of systemic customer value in such settings. We explore the extent to which customers value systemic offerings as opposed to more separated offerings. We conducted a questionnaire survey
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::20b2783238a30e61caeed95a4dea528d
https://doi.org/10.1080/02642069.2014.939643
https://doi.org/10.1080/02642069.2014.939643
Publikováno v:
International Journal of Production Economics. 147:53-61
The aim of this paper is to clarify the problematic issues of the procurement of service bundles and their value potential for business customers. Creating customer value is an essential aspect of service provision given the need to find new strategi
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::1eac58b5e2c3b05cf6a7781b323ea70e
https://doi.org/10.1016/j.ijpe.2012.10.005
https://doi.org/10.1016/j.ijpe.2012.10.005
Autor:
Karri Mikkonen
Publikováno v:
Telecommunications Policy. 35:185-201
This paper explores the creation of systemic value for the customer as it emerges in Advanced Multi-Play. An anomaly found in customer surveys suggested the possibility of systemic value creation at the offering level. In order to build a theoretical
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::e2938bb43d24ed659d2afd5e516a66a7
https://doi.org/10.1016/j.telpol.2010.12.005
https://doi.org/10.1016/j.telpol.2010.12.005
Publikováno v:
HICSS
Digital business ecosystems are becoming an increasingly popular concept as an open environment for modeling and building interoperable system integration. Business organizations have realized the importance of using standards as a cost-effective met
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::ff9ec0200d7ecbd21654b74da996501a
https://doi.org/10.1109/hicss.2016.491
https://doi.org/10.1109/hicss.2016.491
Publikováno v:
HICSS
Value co-creation enabled by consumers' use of information systems is a challenging topic which requires more explicit definitions for use of academics and managers. Systemic features are digital services enabling co-creation of value, not being prod
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_dedup___::d0492f6d2eea72a515073f679d1923ba
https://doi.org/10.1109/hicss.2016.156
https://doi.org/10.1109/hicss.2016.156
The convergence of information technology, communications, and content raises the question of how service and content providers can best guarantee a seamless customer experience in a multi-service, multi-channel, and multi-device business environment
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::0bb8782d521277d62969a250a7f54032
https://doi.org/10.4018/978-1-59140-629-7.ch001
https://doi.org/10.4018/978-1-59140-629-7.ch001
