Výsledky vyhledávání - "Kari Uusitalo"

Testbed simulation modelling in an open business ecosystem context – benchmarking logistics network performance

Autor: Kari Uusitalo, Petri Laine

Publikováno v: International Journal of Logistics Research and Applications. 25:181-202

This article examines whether holistic systems thinking in a performance measurement context can benefit business development and managerial decision-making in innovative companies utilising a busi...

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_________::fa43fdc94a0b29049997a8d1e2e086de
https://doi.org/10.1080/13675567.2020.1806993

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Mapping the landscape of strategy tools: A review on strategy tools published in leading journals within the past 25 years

Autor: Tero Vuorinen, Marko Kohtamäki, Kari Uusitalo, Henri Hakala

Publikováno v: Long Range Planning. 51:586-605

This article taps into the question of the materialized forms of theorizing in strategy: the strategy tools presented in publications over the past 25 years. This study conducts a systematic search and review of 482 published abstracts and 88 full te

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_________::e1be1cc6dae50edb190c5816ab063c62
https://doi.org/10.1016/j.lrp.2017.06.005

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Customer Complaints as a Source of Customer-Focused Process Improvement: A Constructive Case Study

Autor: Kari Uusitalo, Teemu Kautonen, Henri Hakala

Publikováno v: Scopus-Elsevier

Process-based thinking commonly focuses on enhancing the efficiency of processes, while it is often criticized for not paying enough attention to the customer. This paper argues that customer complaint information can be used as a basis for customer-

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_dedup___::4f0ab83ef7a16f7a9d2d30bba5404921
https://doi.org/10.1201/b12879-16