Zobrazeno 1 - 10
of 238
pro vyhledávání: '"Kano's Model"'
Publikováno v:
Jurnal Aplikasi Manajemen, Vol 22, Iss 2 (2024)
Cooperative-based Islamic retail businesses need to measure and improve their service performance to increase customer satisfaction to be superior in competitive markets. The adaptation of the SERVQUAL (service quality) measurement to the RSQS (retai
Externí odkaz:
https://doaj.org/article/08b5513f537247ceaa984555e2a91f12
Autor:
Getahun Mekuria
Publikováno v:
Journal of Innovations in Business and Industry, Vol 1, Iss 4, Pp 167-190 (2023)
The essence of banking service will always be service quality. To gain customer satisfaction, enhance market rivalry, and achieve sustainable performance. The primary goal of this article is to identify the primary factor contributing to high custome
Externí odkaz:
https://doaj.org/article/137471104bd2411aba9cb693932ea158
Publikováno v:
Information Discovery and Delivery, 2022, Vol. 51, Issue 1, pp. 35-46.
Externí odkaz:
http://www.emeraldinsight.com/doi/10.1108/IDD-08-2021-0083
Autor:
Kai-Chieh Hu, Vera Salim
Publikováno v:
Applied Sciences, Vol 13, Iss 10, p 5960 (2023)
Although the past research results have provided many effective tools for evaluating public bus service quality, they still lack the concept of risk. This study assessed the quality risk for city bus service by constructing a quality risk assessment
Externí odkaz:
https://doaj.org/article/f1799a11e78246749e703deb96234dcf
Autor:
Nur Rahmawati
Publikováno v:
Al-Iqtishad: Jurnal Ilmu Ekonomi Syariah, Vol 12, Iss 2 (2020)
Abstract. This researcher aims to map and analyze the customer loyalty and satisfaction of Antam's Precious Metal (LM) products through four categories of the Kano model. These include one dimensional or performance needs, must be or basic needs, att
Externí odkaz:
https://doaj.org/article/3ccaa31c312d4a6990707b95ac37357c
Publikováno v:
Iranian Journal of Information Processing & Management, Vol 33, Iss 2, Pp 589-614 (2018)
The objective of the present study is prioritization of the quality of information service centers in terms of Kano’s model and asymmetrical performance impact. This research is an applied research in terms of purpose, and is a descriptive survey i
Externí odkaz:
https://doaj.org/article/20bef86467684cd28c2bdf8fab8e078b
Autor:
Ahmad, Norlia
Publikováno v:
Journal of Marketing and Consumer Behaviour in Emerging Markets. 5(1):15-28
Externí odkaz:
https://www.ceeol.com/search/article-detail?id=706286
Autor:
Dr. Monika
ABSTRACT Blue Ocean Strategy is a business framework that challenges the status quo by encouraging companies to seek for uncontested market niches. Blue Ocean Strategy was developed by W. Chan Kim. A critical critique of the Blue Ocean Strategy and i
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_dedup___::0f98f8c4d86299a6bb9084e539059825
Publikováno v:
Management Decision, 2016, Vol. 54, Issue 8, pp. 2035-2062.
Externí odkaz:
http://www.emeraldinsight.com/doi/10.1108/MD-11-2015-0535
Autor:
Szymczak, Michal, Kowal, Krzysztof
Publikováno v:
Journal of Workplace Learning, 2016, Vol. 28, Issue 5, pp. 280-293.
Externí odkaz:
http://www.emeraldinsight.com/doi/10.1108/JWL-10-2015-0077