Zobrazeno 1 - 2
of 2
pro vyhledávání: '"Ka Kui Yan"'
Publikováno v:
Tourism Recreation Research. :1-18
Publikováno v:
Journal of Quality Assurance in Hospitality & Tourism. 23:692-715
In this digital age, the Internet provides angry consumers an easy means to vent their dissatisfaction. Negative communications shared among consumers exert a strong and destructive influence on ho...