Zobrazeno 1 - 10
of 22
pro vyhledávání: '"KING-JANG YANG"'
Publikováno v:
International Journal of Financial, Accounting, and Management, Vol 1, Iss 4 (2020)
Purpose: Because of the limited resources and lack of knowledge and experience related to quality management, the service firms perform very few quality practices only, and result in a very limited effectiveness. In this research try to develop a sys
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_dedup___::b47dc13bd90c11fd1c9ec70d1f96f164
https://goodwoodpub.com/index.php/ijfam/article/view/151
https://goodwoodpub.com/index.php/ijfam/article/view/151
Autor:
Ching-Chow Yang, King-Jang Yang
Publikováno v:
Total Quality Management & Business Excellence. 31:800-813
Developing a successful brand will be a critical strategy for service industries to achieve the competition advantage and raise the business performances. In this research, we propose a model of br...
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::7344ae1ed78fef8f55c34dfc0f79d9f6
https://doi.org/10.1080/14783363.2018.1446755
https://doi.org/10.1080/14783363.2018.1446755
Autor:
King-Jang, Yang, Shun-Hsing, Chen
The present study defines customers’ uncertainty and variations as ‘customer variability’, and it is systematically categorized into six types; ‘arrival variability’, ‘request variability’, ‘explanation variability’, ‘capability v
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_dedup___::28fabf396846422abbc3bf18e46d5d35
Autor:
King-Jang, Yang, Shun-Hsing Chen
Employee variability can have significant adverse effects on service delivery and customers’ perceptions of service quality. However, the types of employee variability that exist and the appropriate actions required to address these various types o
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_dedup___::2b561ad12ff778e04636d752a2dc099e
Publikováno v:
Social Behavior & Personality: an international journal. 2010, Vol. 38 Issue 9, p1259-1267. 9p. 4 Charts.
An Integrated Model of the Toyota Production System with Total Quality Management and People Factors
Autor:
Ching-Chow Yang, King-Jang Yang
Publikováno v:
Human Factors and Ergonomics in Manufacturing & Service Industries. 23:450-461
The Toyota production system (TPS), or lean production, has been associated with many benefits for manufacturing firms that implement the system. However, to implement the TPS successfully, it is necessary to integrate the so-called “hard side” o
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::39eedc22acefb387516be2ae9861e9b9
https://doi.org/10.1002/hfm.20335
https://doi.org/10.1002/hfm.20335
Publikováno v:
Human Factors and Ergonomics in Manufacturing & Service Industries. 22:541-555
The Toyota Production System (TPS) can result in huge benefits for companies and has been widely implemented around the world. Nevertheless, most adopters emphasize only the technical practices of the TPS, but neglect the critical role of human facto
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::3a0b4db55c573b70f486307b5698ee68
https://doi.org/10.1002/hfm.20296
https://doi.org/10.1002/hfm.20296
Autor:
Ching-Chow Yang, King-Jang Yang
Publikováno v:
Total Quality Management & Business Excellence. 22:925-940
It is not sufficient for a contemporary firm to satisfy its customers; to be really successful, a firm must create value for its customers. In so doing, it will also derive value from its customers. The pursuit of both value for customers and value f
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::9e08071fd7b478eb4f6bd33a91566575
https://doi.org/10.1080/14783363.2011.611358
https://doi.org/10.1080/14783363.2011.611358
Publikováno v:
Journal of Applied Sciences. 11:2200-2206
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::6e9355c346928e3ae3148c3fd42b7342
https://doi.org/10.3923/jas.2011.2200.2206
https://doi.org/10.3923/jas.2011.2200.2206
Publikováno v:
The TQM Journal. 22:72-88
PurposeThe purpose of this paper is to establish an integrated model of a service‐delivery system, customer relationship management (CRM), and customer satisfaction evaluation. The strategic objectives, such as the pursuit of key performances, the
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::b2e72901ccd30f79fd0b64525b78881d
https://doi.org/10.1108/17542731011009630
https://doi.org/10.1108/17542731011009630