Frontline Encounters of the AI Kind: An Extended Service Encounter Framework

Autor: Mohamed Sobhy Temerak, Poja Shams, Arne De Keyser, Chiara Orsingher, Stacey G. Robinson, K. Nadia Papamichail, Linda Alkire, Michael D. Giebelhausen

Publikováno v: Robinson, S G, Orsingher, C, Alkire, L, De Keyser, A, Giebelhausen, M, Papamichail, N, Shams, P & Temerak, M S 2020, ' Frontline Encounters of the AI Kind: An Extended Service Encounter Framework ', Journal of Business Research, vol. 116, pp. 366-376 . https://doi.org/10.1016/j.jbusres.2019.08.038

Artificial intelligence (AI) is radically transforming frontline service encounters, with AI increasingly playing the role of employee or customer. Programmed to speak or write like a human, AI is poised to usher in a frontline service revolution. No

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_dedup___::35dc5cd1ccda8244035af906238ac03a
https://doi.org/10.1016/j.jbusres.2019.08.038

The impact of consumer archetypes on online purchase decision-making processes and outcomes: A behavioural process perspective

Autor: Christopher P. Holland, Sahar Karimi, K. Nadia Papamichail

Publikováno v: Karimi, S, Holland, C P & Papamichail, K 2018, ' The impact of consumer archetypes on online purchase decision-making processes and outcomes: A behavioural process perspective ', Journal of Business Research, vol. 91, pp. 71-82 . https://doi.org/10.1016/j.jbusres.2018.05.038
Journal of Business Research

This study investigates differences in online purchase behaviour between consumer archetypes. It shows how consumers' decision-making styles and product knowledge define distinct archetypal behaviour that shapes online purchase processes and affects

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_dedup___::75a3345654a74d0a21100c123fc116c0
https://doi.org/10.1016/j.jbusres.2018.05.038

Hybrid Estimation of Distribution Algorithm for solving a Resource Level Allocation Problem in a Legal Business

Autor: K. Nadia Papamichail, Geraldine Gallagher, Mayowa Ayodele, Darren Buckley

Publikováno v: Ayodele, M, Papamichail, K, Gallagher, G & Buckley, D 2019, ' Hybrid Estimation of Distribution Algorithm for solving a Resource Level Allocation Problem in a Legal Business ', Paper presented at GECCO 2019, Prague, Czech Republic, 13/07/19-17/07/19 . https://doi.org/10.1145/3319619.3326782
GECCO (Companion)

Resource level allocation entails assigning execution times to a set of resource levels required to complete a task. This is an important problem, particularly in the services sector. We consider a realworld variant of this problem originating from a

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_dedup___::ad3b7711a022fd3d7ffcbffaa9f11c83
https://pure.manchester.ac.uk/ws/files/108537297/Hybrid_Estimation_of_Distribution_Algorithm_for_solving_a_Resource_Level_Allocation_Problem_in_a_Legal_Business_1_.pdf

The Effect of Organisational Culture on KMSs Usage, Knowledge Sharing & Organisational Effectiveness

Autor: Yusuf Kurt, Mahmoud Abdelrahman, K. Nadia Papamichail

Publikováno v: Academy of Management Proceedings. 2019:15818

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_________::d7c5f34b3183b0e4bfcae98c5d2441ad
https://doi.org/10.5465/ambpp.2019.15818abstract

A Segmentation of Digital Consumers and Its Impact on Purchase Decision-Making Behavior

Autor: K. Nadia Papamichail, Sahar Karimi, Christopher P. Holland

Publikováno v: Let’s Get Engaged! Crossing the Threshold of Marketing’s Engagement Era ISBN: 9783319118147

Understanding how digital consumers may be segmented is a crucial and also challenging consumer behavior issue which defines the success of e-marketing strategies. This research is an attempt towards developing a segmentation of digital consumers. It

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_________::2c2ff40093dd4d02b957f4380f72d254
https://doi.org/10.1007/978-3-319-11815-4_80