Zobrazeno 1 - 2
of 2
pro vyhledávání: '"Kánská, Kateřina"'
Autor:
Kánská, Kateřina
The theoretical part is devoted to an explanation of the issue. Specifics of services are outlined as well as trends that will shape future services. A service design is presented as a main topic. Its aim is to find all customer-service "touchpoints"
Externí odkaz:
http://www.nusl.cz/ntk/nusl-113825
Autor:
Kánská, Kateřina
The theoretical part is devoted to an explanation of the issue. Specifics of services are outlined as well as trends that will shape future services. A service design is presented as a main topic. Its aim is to find all customer-service "touchpoints"
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=od______2186::8426812ecb0f79d251aea5c47fca4a32
http://www.nusl.cz/ntk/nusl-113825
http://www.nusl.cz/ntk/nusl-113825