Zobrazeno 1 - 7
of 7
pro vyhledávání: '"Justin M. Lawrence"'
Publikováno v:
Industrial Marketing Management. 107:407-422
Publikováno v:
Journal of the Academy of Marketing Science. 51:480-501
Publikováno v:
Journal of Marketing. 85:89-109
When should business-to-business firms encourage their salespeople to advocate for the customer in pricing negotiations? This research extends dual agency theory to the sales domain to address this question. In Study 1, the authors examine discount n
Publikováno v:
Industrial Marketing Management. 81:99-114
Customer engagement is a buzzword in today's business landscape. It is a key driver of a firm's long-term success. Marketers overwhelmingly agree that engaged customers are valuable because, in all likelihood, they will keep coming back to transact b
Publikováno v:
Journal of the Academy of Marketing Science. 47:837-857
As organizational buying systems grow more complex and sophisticated, suppliers increasingly rely on buyer advocacy: an individual buyer’s efforts to influence his/her colleagues such that the supplier’s standing is improved. Drawing from cogniti
Publikováno v:
Journal of Marketing Research. 56:479-497
As business-to-business customers increasingly use online channels, sellers must reconsider strategic investments in at least two areas: the salesperson channel, which faces the threat of substitution, and customer-specific discounts, which may be mo
Publikováno v:
Journal of the Academy of Marketing Science. 47:56-75
The authors examine the upstream impact of a firm’s customer-centric organizational structure on its supplier, including both positive effects of greater revenue and negative effects of demanding services that raise the supplier’s costs. These co