Zobrazeno 1 - 10
of 19
pro vyhledávání: '"Junegak Joung"'
Publikováno v:
IEEE Access, Vol 12, Pp 4225-4238 (2024)
Customers share their opinions about a product through online reviews. Companies incorporate customer opinions into product design to increase customer satisfaction and market success. Many studies have attempted to analyze customer opinions on speci
Externí odkaz:
https://doaj.org/article/fd570ba791df4e919fee29bd2bfe3c4f
Publikováno v:
SAGE Open, Vol 11 (2021)
Monitoring of dual service failures (e.g., trends in service failures and consecutive service failures) in business is emphasized for service quality management. Previous studies analyzing negative online reviews to conduct dual service failure monit
Externí odkaz:
https://doaj.org/article/806d9a6f7a5d4b35ac65b7f141e93953
Publikováno v:
Procedia CIRP. 109:604-609
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::55d1336f47205e9b761390badaf1560e
https://doi.org/10.1016/j.procir.2022.05.301
https://doi.org/10.1016/j.procir.2022.05.301
Autor:
Junegak Joung, Harrison M. Kim
Publikováno v:
International Journal of Production Research. 60:7053-7073
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::8edefedc834c569a554993a28062d5f9
https://doi.org/10.1080/00207543.2021.2000656
https://doi.org/10.1080/00207543.2021.2000656
Autor:
Harrison Kim, Junegak Joung
Publikováno v:
International Journal of Information Management. 70:102641
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::2c0e8112e5fd42ad664b14a4095e8dab
https://doi.org/10.1016/j.ijinfomgt.2023.102641
https://doi.org/10.1016/j.ijinfomgt.2023.102641
Publikováno v:
SSRN Electronic Journal.
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::86e8967e894ce901cd85c566b43d9335
https://doi.org/10.2139/ssrn.4195262
https://doi.org/10.2139/ssrn.4195262
Publikováno v:
Computers in Industry. 144:103790
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::e46bba5c982321d6b762e38602ed6034
https://doi.org/10.1016/j.compind.2022.103790
https://doi.org/10.1016/j.compind.2022.103790
Autor:
Junegak Joung, Harrison M. Kim
Publikováno v:
Journal of Mechanical Design. 143
The importance–performance analysis (IPA) is a widely used technique to guide strategic planning for the improvement of customer satisfaction. Compared with surveys, numerous online reviews can be easily collected at a lower cost. Online reviews pr
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::2cdb88e36e4c2405feab14f8977da854
https://doi.org/10.1115/1.4049865
https://doi.org/10.1115/1.4049865
Autor:
Junegak Joung, Harrison M. Kim
Publikováno v:
Journal of Mechanical Design. 143
Identifying product attributes from the perspective of a customer is essential to measure the satisfaction, importance, and Kano category of each product attribute for product design. This article proposes automated keyword filtering to identify prod
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::f27b512df2a08851c873e2c300d4cf20
https://doi.org/10.1115/1.4048960
https://doi.org/10.1115/1.4048960