Zobrazeno 1 - 4
of 4
pro vyhledávání: '"Jotham Mbiito Byarugaba"'
Publikováno v:
International Review of Management and Marketing, Vol 7, Iss 1, Pp 197-208 (2017)
Aims to examine the mediating role of service quality (SQ) in customer complaint behaviour (CCB) and customer loyalty (CL). Adopts a quantitative cross-sectional research design and uses the MedGraph program, Sobel tests and the Baron and Kenny meth
Externí odkaz:
https://doaj.org/article/456e688bc6ad4283b005ed62f6a0ecb9
Publikováno v:
Journal of Promotion Management. 22:684-704
Potential disparity between actual service experience and clients’ service quality expectations (Gap 5) and how this impacts foreign direct investment (FDI) inflows are investigated. Methodological triangulation encompassing quantitative and qualit
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::5684ee7426b7d6d149a5af1b2a0d88b7
https://doi.org/10.1080/10496491.2016.1185492
https://doi.org/10.1080/10496491.2016.1185492
Autor:
Jotham Mbiito Byarugaba, Mabel Komunda Birungi, Abednego Feehi Okoe, Aihie Osarenkhoe, Az-Eddine Bennani
Publikováno v:
Journal of Service Science and Management. :419-429
Highlighted in this paper, is the extent to which a technological interface that enables customers to produce a service outcome, independent of direct service-employee involvement, is used by hotels of various categories in France. Extant literature
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::529fff2aad944fd4afc0b82adff48c84
https://doi.org/10.4236/jssm.2014.76039
https://doi.org/10.4236/jssm.2014.76039
Publikováno v:
Journal of Relationship Marketing. 11:149-171
The potential disparity between expected and actual service quality (Gap 5) among telephony users was investigated. A sample of 262 mobile telephone users from 4 networks in Uganda were investigated. Pilot tests indicated that the instrument had good
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::63ab2f4136f7a99f1720ca386ebbf310
https://doi.org/10.1080/15332667.2012.705250
https://doi.org/10.1080/15332667.2012.705250