Zobrazeno 1 - 10
of 40
pro vyhledávání: '"Josée Bloemer"'
Publikováno v:
Journal of Service Management, 2016, Vol. 27, Issue 2, pp. 218-246.
Externí odkaz:
http://www.emeraldinsight.com/doi/10.1108/JOSM-12-2014-0325
Publikováno v:
Review of Social Economy, 79, 191-221
Review of Social Economy, 79, 2, pp. 191-221
Review of Social Economy, 79, 2, pp. 191-221
This paper analyzes whether ideology-driven firms doing business based on ethical principles such as those envisioned by fair trade can survive in the market when competition increases. By formally...
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_dedup___::2dbf9b4771459bb4943e2b87752d9953
https://hdl.handle.net/2066/206763
https://hdl.handle.net/2066/206763
Publikováno v:
Hofenk, D, van Birgelen, M, Bloemer, J & Semeijn, J 2019, ' How and When Retailers' Sustainability Efforts Translate into Positive Consumer Responses : The Interplay Between Personal and Social Factors ', Journal of Business Ethics, vol. 156, no. 2, pp. 473-492 . https://doi.org/10.1007/s10551-017-3616-1
Journal of Business Ethics, 156, 2, pp. 473-492
Journal of Business Ethics, 156(2), 473-492. Springer Netherlands
Journal of Business Ethics, 156(2), 473-492. Springer
Journal of Business Ethics, 156, 473-492
Journal of Business Ethics, 156, 2, pp. 473-492
Journal of Business Ethics, 156(2), 473-492. Springer Netherlands
Journal of Business Ethics, 156(2), 473-492. Springer
Journal of Business Ethics, 156, 473-492
This study aims to address how (through which mechanisms) and when (under which conditions) retailers’ sustainability efforts translate into positive consumer responses. Hypotheses are developed and tested through a scenario-based experiment among
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_dedup___::0e304bc4ccaad4f181041b3c42dc7ec3
https://doi.org/10.1007/s10551-017-3616-1
https://doi.org/10.1007/s10551-017-3616-1
Publikováno v:
Discourse, Context & Media, 41
The current study investigates which strategies webcare agents employ to regulate their own emotions when interacting with customers through Facebook and Twitter. Gaining a better understanding of this is important, since (1) customers rely on their
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_dedup___::2275c07d8cbecdfbc2a499b00150cd99
https://hdl.handle.net/https://repository.ubn.ru.nl/handle/2066/233866
https://hdl.handle.net/https://repository.ubn.ru.nl/handle/2066/233866
Publikováno v:
Journal of Service Management, 28, 3, pp. 499-519
Journal of Service Management, 28, 499-519
Journal of Service Management, 28, 499-519
PurposeFocusing on decisional control of the outcome provides only a partial picture of how firms may handle customer complaints and ignores many (alternative) opportunities to recover the relationship with the customer when service delivery fails. T
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_dedup___::018b3c8d4e2eec08868d317b2674c9c0
https://doi.org/10.1108/josm-07-2016-0192
https://doi.org/10.1108/josm-07-2016-0192
Publikováno v:
Journal of Service Management, 28, 157-181
Journal of Service Management, 28(1), 157-181. Emerald Group Publishing Ltd.
Neghina, C, Bloemer, J, van Birgelen, M & Caniëls, M C J 2017, ' Consumer motives and willingness to co-create in professional and generic services ', Journal of Service Management, vol. 28, no. 1, pp. 157-181 . https://doi.org/10.1108/JOSM-12-2015-0404
Journal of Service Management, 28, 1, pp. 157-181
Journal of Service Management, 28(1), 157-181. Emerald Group Publishing Ltd.
Neghina, C, Bloemer, J, van Birgelen, M & Caniëls, M C J 2017, ' Consumer motives and willingness to co-create in professional and generic services ', Journal of Service Management, vol. 28, no. 1, pp. 157-181 . https://doi.org/10.1108/JOSM-12-2015-0404
Journal of Service Management, 28, 1, pp. 157-181
Purpose Consumers’ underlying motives to co-create value are important when determining their willingness to engage in co-creation activities. However, the importance of their motives may vary according to different service contexts. The purpose of
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_dedup___::83e15b395a4733c5436dac8a88ed3e35
https://doi.org/10.1108/josm-12-2015-0404
https://doi.org/10.1108/josm-12-2015-0404
Publikováno v:
Journal of Consumer Affairs. 50:585-610
Governments, firms, and consumer agencies promote third-party arbitration to end consumer–firm disputes that arise from dissatisfying services and failed service recoveries in the hope that third-party arbitration will (1) resolve the dispute, (2)
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::49ce3058317f1c8423de3d8dccdfb9c8
https://doi.org/10.1111/joca.12119
https://doi.org/10.1111/joca.12119
Autor:
Kristina Manser, Gerrit Willem Ziggers, Rosalinde Klein Woolthuis, Bas Hillebrand, Paul H. Driessen, Josée Bloemer
Publikováno v:
Manser, K, Hillebrand, B, Klein Woolthuis, R J A, Ziggers, G W, Driessen, P H & Bloemer, J 2016, ' An activities-based approach to network management : An explorative study ', Industrial Marketing Management, vol. 55, pp. 187-199 . https://doi.org/10.1016/j.indmarman.2015.10.004
Industrial Marketing Management, 55, pp. 187-199
Industrial Marketing Management, 55, 187-199. Elsevier Inc.
Industrial Marketing Management, 55, 187-199
Industrial Marketing Management, 55, pp. 187-199
Industrial Marketing Management, 55, 187-199. Elsevier Inc.
Industrial Marketing Management, 55, 187-199
Contains fulltext : 157694.pdf (Publisher’s version ) (Closed access) Contains fulltext : 157694_pre.pdf (Author’s version preprint ) (Open Access) Over the last few decades, the industrial marketing literature and the business network literature
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_dedup___::4fed45c4ddf3a8895e7cd2e61edc84c0
https://hdl.handle.net/2066/157694
https://hdl.handle.net/2066/157694
Publikováno v:
Service business, 9(2), 185-208. Springer
Service Business, 9, 2, pp. 185-208
Service Business, 9, 185-208
Service Business, 9, 2, pp. 185-208
Service Business, 9, 185-208
Contains fulltext : 133791.pdf (Publisher’s version ) (Closed access) This article investigates whether, to what extent and how customer contact centres influence customer–firm relationships through customer contact centre quality. The proposed m
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_dedup___::295d99942bb6d254ea8d288028d6590a
https://doi.org/10.1007/s11628-013-0223-9
https://doi.org/10.1007/s11628-013-0223-9
Publikováno v:
The Service Industries Journal, 34, 922-937
The Service Industries Journal, 34, 11, pp. 922-937
The Service Industries Journal, 34, 11, pp. 922-937
Hierarchical loyalty programmes are popular in many service industries, as a means to tie customers to the company and improve customer relationships. In these programmes, customers obtain more benefits if they spent more but are demoted if they spen
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_dedup___::2b22ed5a8dcfba07a8a7918c71ded47f
https://hdl.handle.net/2066/112026
https://hdl.handle.net/2066/112026