Zobrazeno 1 - 10
of 27
pro vyhledávání: '"Jonathan Elms"'
Publikováno v:
Journal of Services Marketing. 36:550-562
PurposeThis research explores anticipated long-term change in the retail and services marketplace, directly arising as a result of the Covid-19 pandemic.Design/methodology/approachA series of 20 in-depth interviews were conducted with retail and serv
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::6b418f95793ec9e47585fc7f93f4e7cf
https://doi.org/10.1108/jsm-04-2021-0144
https://doi.org/10.1108/jsm-04-2021-0144
Publikováno v:
International Journal of Retail & Distribution Management. 50:581-598
PurposeThe purpose of this paper is to explore the everyday tasks and activities undertaken by retailer entrepreneurs and owner/managers when they strategize. Specifically, it interrogates the nature of the intuitive, idiosyncratic strategic agency o
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::f905f3f6739b3be1758eb171536f3cf4
https://doi.org/10.1108/ijrdm-05-2020-0171
https://doi.org/10.1108/ijrdm-05-2020-0171
Publikováno v:
International Journal of Retail & Distribution Management. 47:1364-1378
Purpose The delivery of high-quality service is critical for the success, or otherwise, of many retailers. However, despite calls to examine the efficacy of the dimensions of quality in different service contexts, it is still largely unknown how dime
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::cd23eda91da8cc48546efa9257ddfbf4
https://doi.org/10.1108/ijrdm-01-2019-0016
https://doi.org/10.1108/ijrdm-01-2019-0016
Publikováno v:
Journal of Marketing Management. 35:916-939
Drawing on the aesthetics literature, this study examines how typicality, novelty, unity, and variety help to explain consumers’ aesthetic pleasure and approach/avoidance behaviours. Comparisons are made between consumers’ perceptions of actual s
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::6107cf73be87c3b8cc4b457230e3ef6d
https://doi.org/10.1080/0267257x.2019.1618365
https://doi.org/10.1080/0267257x.2019.1618365
Publikováno v:
Journal of Retailing and Consumer Services. 42:107-116
While retailers and other service providers are increasingly introducing self-service checkouts into stores, these technologies do not have universal appeal for consumers. The literature offers limited understanding of how self-service checkouts infl
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::905b65b86d8ffa7b4dd8ff891b9885dc
https://doi.org/10.1016/j.jretconser.2018.01.016
https://doi.org/10.1016/j.jretconser.2018.01.016
Publikováno v:
Journal of Retailing and Consumer Services. 64:102755
This paper draws on practice-informed, ethnographic research to develop an understanding of the novel social consequences and opportunities afforded from consumers' interactions with AI digital humans as part of the in-store shopping experience. We r
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::d8aefa4291b99057fd110fe1ea13d659
https://doi.org/10.1016/j.jretconser.2021.102755
https://doi.org/10.1016/j.jretconser.2021.102755
Publikováno v:
Journal of Retailing and Consumer Services. 36:8-20
The Theory of Planned Behavior (TPB) is successful in predicting consumer intentions for a wide variety of products and behaviors. However, little is known about how effective the TPB is when the behavior under study is embarrassing. To this end, thi
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_dedup___::90672ffac35e22a71b4e40c2bdea6043
https://doi.org/10.1016/j.jretconser.2016.12.002
https://doi.org/10.1016/j.jretconser.2016.12.002
Publikováno v:
Journal of Retailing and Consumer Services. 61:102581
The increasing availability of immersive Virtual Reality (VR) hardware in private households has opened up significant opportunities for innovations in online retailing. Online retailers can develop realistic, albeit simulated, three-dimensional reta
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::c6ea54b52a958076f92b008d5da912b1
https://doi.org/10.1016/j.jretconser.2021.102581
https://doi.org/10.1016/j.jretconser.2021.102581
Publikováno v:
The International Review of Retail, Distribution and Consumer Research. 25:473-489
The role and influence of esthetics in the consumption of store environments remains poorly understood. Little is known about how esthetics propose substantial or adjunctive roles in consumers’ store experiences. The aim of this paper is to examine
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::075e0c1f18d316fd6441001fdda3ec49
https://doi.org/10.1080/09593969.2015.1088461
https://doi.org/10.1080/09593969.2015.1088461
Examining the role of store design on consumers’ cross-sectional perceptions of retail brand loyalty
Publikováno v:
Articles
This paper compares new and established store design prototypes of the same retailer to examine the role of consumers’ cross-sectional perceptions of retail brand loyalty. In-store surveys were administered to capture consumers’ store-level perce
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_dedup___::18d28449d84bbf7c7326e7b66100c100
https://surrey.eprints-hosting.org/841323/
https://surrey.eprints-hosting.org/841323/
