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pro vyhledávání: '"John Jianan Lu"'
Publikováno v:
Proceedings of the Sixteenth ACM International Conference on Web Search and Data Mining.
Publikováno v:
Companion Proceedings of the Web Conference 2022.
Autor:
Ying Yang Lee, Kay Jan Wong, Lecia Lim, Ruth Choy, Xuejie Zhang, John Jianan Lu, Samarth Agarwal
Publikováno v:
IJCNN
Many banks and financial service companies have been transforming the way to run their businesses and serve customers. In this paper, we present a use case for digitizing customer journeys in the area of consumer banking call centre. The main objecti