Zobrazeno 1 - 10
of 27
pro vyhledávání: '"John H. Gerdes"'
Publikováno v:
Cornell Hospitality Quarterly. 64:54-62
In “Web Scraping for Hospitality Research: Overview, Opportunities, and Implications,” Han and Anderson present the tools and methods for collecting online data through data scraping. Although the article describes in detail the processes for gat
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::9ff3b070f3838a374f9aabab84b81883
https://doi.org/10.1177/19389655211040434
https://doi.org/10.1177/19389655211040434
Autor:
Travis Dalton, John H. Gerdes
Publikováno v:
SIGITE
An introductory information technology (IT) course (ITEC 101) was designed to engage IT students and attract non-degree students. Student feedback suggests an update was needed. A survey gauged student sentiment and solicited positive and negative fe
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::12b5de45b28209e82ac15dc84d257e33
https://doi.org/10.1145/3450329.3478316
https://doi.org/10.1145/3450329.3478316
Autor:
Betsy Bender Stringam, John H. Gerdes
Publikováno v:
International Hospitality Review. 33:16-29
Purpose The purpose of this paper is to investigate how well hotel website load time performance compared against customer expectation benchmarks. In a competitive market, service interactions are important. As customers move to mobile devices, the t
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::c57b30d4d921772ff769a6716d012ed0
https://doi.org/10.1108/ihr-09-2018-0012
https://doi.org/10.1108/ihr-09-2018-0012
Autor:
Betsy Bender Stringam, John H. Gerdes
Publikováno v:
Journal of Service Science and Management. 12:475-494
This study compares the load time for hotel and hotel company websites with the load times for online travel agencies, aggregators and peer to peer accommodation websites. A traveler’s first impression of a hotel company is likely to be their first
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::d0a1bd4fe43ecae4f44bce5338049028
https://doi.org/10.4236/jssm.2019.124033
https://doi.org/10.4236/jssm.2019.124033
Publikováno v:
Tourism Review International. 22:23-39
Online guest reviews have become an important facet of consideration when customers decide on a hotel. However, limited research has been done to examine how hotel management's responses to comments posted to online review sites such as TripAdvisor i
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::ed02dd871c0ada24a820ab3b2df9478f
https://doi.org/10.3727/154427218x15202734130422
https://doi.org/10.3727/154427218x15202734130422
Publikováno v:
Electronic Commerce Research. 17:289-316
A leading cause of Identity Theft is that attackers get access to the victim's personal credentials. We are warned to protect our personal identifiers but we need to share our credentials with various organizations in order to obtain services from th
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::46188a442c3b797dc0918bb22b7895c1
https://doi.org/10.1007/s10660-016-9222-y
https://doi.org/10.1007/s10660-016-9222-y
Publikováno v:
International Journal of Hospitality Management. 44:120-130
The tremendous growth of social media and consumer-generated content on the Internet has inspired the development of the so-called big data analytics to understand and solve real-life problems. However, while a handful of studies have employed new da
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::2635873587937321f28fb83712d45a64
https://doi.org/10.1016/j.ijhm.2014.10.013
https://doi.org/10.1016/j.ijhm.2014.10.013
Autor:
Betsy Bender Stringam, John H. Gerdes
Publikováno v:
Journal of Quality Assurance in Hospitality & Tourism. 13:187-211
User generated travel reviews are becoming a prominent information source for travelers making hotel purchase decisions. This study examines 60,648 user generated travel reviews for 4,987 hotels, across hotel segments determining word use patterns an
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::ae1a72c3f7a985fe6ea05eaf0ad98bfe
https://doi.org/10.1080/1528008x.2012.692281
https://doi.org/10.1080/1528008x.2012.692281
Autor:
John H. Gerdes, Betsy Bender Stringam
Publikováno v:
Journal of Hospitality Marketing & Management. 19:773-796
This study evaluates 60,648 consumer ratings and comments from an online distribution site to explore what factors drive consumer ratings of hotels. Ratings assigned by travelers were combined with words used in their comments to bring to light the m
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::3133d7e3bb0f602df62eb1c05a1dc571
https://doi.org/10.1080/19368623.2010.508009
https://doi.org/10.1080/19368623.2010.508009
Publikováno v:
Journal of Quality Assurance in Hospitality & Tourism. 11:73-92
The growth of Internet travel sites has increased the importance of the traveler reviews provided on those sites. These reviews play an important role in travelers' hotel selection. Expedia allows travelers to rate hotels not only on overall satisfac
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::b6609220a15f8484fcdbe2a0de367106
https://doi.org/10.1080/1528008x.2010.482000
https://doi.org/10.1080/1528008x.2010.482000