Zobrazeno 1 - 3
of 3
pro vyhledávání: '"Joas Tomaz de Aquino"'
Autor:
Larissa Maria Argollo de Arruda Falcão, Taciana de Barros Jerônimo, Fagner José Coutinho de Melo, Joas Tomaz de Aquino, Denise Dumke de Medeiros
Publikováno v:
Brazilian Journal of Operations & Production Management, Vol 14, Iss 1 (2017)
This paper use SERVQUAL measure for assessingthe quality of the administrative services in a large mall,located in Brazil, seen from the point of view of the currentservice providers. A questionnaire was used to interview 68service companies, and 5 C
Externí odkaz:
https://doaj.org/article/e00bf8aeafe14d20a42e76604782c4e2
Publikováno v:
Marketing & Tourism Review, Vol 3, Iss 2 (2018)
O objetivo deste artigo é avaliar a percepção da qualidade em relação às dimensões: confiabilidade no prazo de entrega; agilidade na entrega; confiabilidade do produto correto; flexibilidade no serviço prestado; recuperação de falhas; rastr
Externí odkaz:
https://doaj.org/article/feb477372b3d44eea1a5f0b44b0fc3d1
Autor:
Taciana de Barros Jerônimo, Fagner José Coutinho de Melo, Joás Tomaz de Aquino, André Philippi Gonzaga de Albuquerque, Denise Dumke de Medeiros
Publikováno v:
Brazilian Journal of Operations & Production Management, Vol 15, Iss 1 (2018)
This article aims to analyze the characteristics of a community of practice focused on the quality of management decision making in a company in the metallurgical industry, which is a company of cutting and bending steel for construction. Quality man
Externí odkaz:
https://doaj.org/article/866ceb4d4c254f8fad8d9a6f7ca9b73d