Zobrazeno 1 - 10 of 26 pro vyhledávání: '"Jichul Jang"'
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Akademický článek
Safe Destination Choice Among Tourism-Product Consumers in the New Era of Tourism
Autor: Wei Quan, Jichul Jang, Aleksandar Radic, Antonio Ariza-Montes, Heesup Han
Publikováno v: SAGE Open, Vol 13 (2023)
The current study assessed and demonstrated the impact of perceived knowledge and perceived susceptibility about COVID-19 on travelers’ intentions for safe destination choice in case when the COVID-19 pandemic is being controlled by crowdedness (i.
Externí odkaz: https://doaj.org/article/d5676bcc20e2415285119a8b4f04e7eb
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2
I know you, you know me: the effects of customer empathy and employee self-disclosure on customer citizenship behavior
Autor: Misun (Sunny) Kim, Jichul Jang
Publikováno v: Journal of Service Theory and Practice. 33:23-45
PurposeDrawing on social penetration theory (SPT) and social exchange theory, this study examines whether and why customer empathy for frontline employees (FLEs) and employee self-disclosure influence customer citizenship behavior (CCB).Design/method
Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_________::e17c88f20e7eb87762ed6763ce95a9c0
https://doi.org/10.1108/jstp-01-2022-0018
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6
Can employee workplace mindfulness counteract the indirect effects of customer incivility on proactive service performance through work engagement? A moderated mediation model
Autor: WooMi Jo, Jinok Susanna Kim, Jichul Jang
Publikováno v: Journal of Hospitality Marketing & Management. 29:812-829
Customer incivility is widespread in service industries, inevitable as employees offer service to a broad range of customers from diverse backgrounds. Stress caused by rude customers depletes front...
Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_________::7eee953e60d53866c5978b98a5539349
https://doi.org/10.1080/19368623.2020.1725954
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Green Practices with Reusable Drinkware at Music and Sporting Events: A Hospitality Undergraduate Student Perspective
Autor: Annamarie Sisson, Amber Grisamore, Jichul Jang
Publikováno v: Journal of Hospitality & Tourism Education. 33:1-13
This paper investigates how hospitality students perceive the use of reusable drinkware and sustainability at music and sporting events and examines variables that influence these perceptions. A fo...
Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_________::9768fdfc8b246cdeac9ca657556e89c8
https://doi.org/10.1080/10963758.2020.1726772
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9
The role of team-member exchange: Restaurant servers’ emotional intelligence, job performance, and tip size
Autor: Hyunghwa Oh, Jichul Jang
Publikováno v: Journal of Human Resources in Hospitality & Tourism. 19:43-61
With its roots in the social support resource and social exchange theories, this study examines how team-member exchange (TMX) mediates the relationship between emotional intelligence (EI) ...
Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_________::8d06a9886e2b0502d6a6e19a76b049be
https://doi.org/10.1080/15332845.2020.1672248
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10
Fostering service-oriented organizational citizenship behavior through reducing role stressors
Autor: Juhyun Kang, Jichul Jang
Publikováno v: International Journal of Contemporary Hospitality Management. 31:3567-3582
Purpose This paper aims to examine the influence of role stressors on service-oriented organizational citizenship behavior (OCB) mediated by depersonalization, with a moderator of social capital. Design/methodology/approach A self-administered online
Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_________::2c1a9f963bb65658f00edf4954df534c
https://doi.org/10.1108/ijchm-12-2018-1018
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