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pro vyhledávání: '"Jerwin Jabutay"'
Autor:
Panidhan Panyanidhikul, Nantawan Swangchaeng, Jerwin Jabutay, Xyle Fe Verbal, Felicito Jabutay
Publikováno v:
Asia Pacific Journal of Social and Behavioral Sciences. 19:39-52
The study aims to provide empirical evidence on the effects of perceived customerunfriendliness, emotional dissonance, and perceived stress on Filipino call center employees’affective commitment. Also, the study intends to show how leader-member ex