Zobrazeno 1 - 10
of 58
pro vyhledávání: '"Jens Hogreve"'
Publikováno v:
Frontiers in Psychology, Vol 11 (2021)
The coronavirus outbreak has led to abrupt changes in people’s daily lives as many state governments have restricted individuals’ movements in order to slow the spread of the virus. We conducted a natural experiment in the United States of Americ
Externí odkaz:
https://doaj.org/article/fc97392e2b74494497a0a32a80387b65
Publikováno v:
Journal of Service Management, 2016, Vol. 27, Issue 4, pp. 460-480.
Externí odkaz:
http://www.emeraldinsight.com/doi/10.1108/JOSM-09-2015-0287
Publikováno v:
Journal of Service Management, 2016, Vol. 27, Issue 1, pp. 37-42.
Externí odkaz:
http://www.emeraldinsight.com/doi/10.1108/JOSM-04-2015-0126
Publikováno v:
Management Review Quarterly.
The service productivity literature has grown remarkably over the last two decades and has gathered substantial knowledge. However, with the gradual acceleration of knowledge production about service productivity, the collective evidence becomes more
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::d28b860b3f728c44be2dda492642295f
https://doi.org/10.1007/s11301-023-00333-9
https://doi.org/10.1007/s11301-023-00333-9
Publikováno v:
Review of Managerial Science.
Despite service productivity’s scholarly prominence and practical relevance, past research in marketing has primarily adopted isolated perspectives from which disjointed empirical findings reign supreme. As the acquisition of knowledge about servic
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::ebac324891de096decdee0eb3f87b2a8
https://doi.org/10.1007/s11846-023-00620-5
https://doi.org/10.1007/s11846-023-00620-5
Publikováno v:
Journal of Services Marketing, 2015, Vol. 29, Issue 6/7, pp. 448-452.
Externí odkaz:
http://www.emeraldinsight.com/doi/10.1108/JSM-01-2015-0035
Publikováno v:
Journal of Service Research. 25:460-477
Over the past 25 years, the service–profit chain (SPC) has become a prominent guidepost for service managers and researchers. In this article, we reflect on and synthesize published research to clarify what researchers have learned about the SPC an
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::fec5e02a4bc71a152f750eac99711a97
https://doi.org/10.1177/10946705211052410
https://doi.org/10.1177/10946705211052410
Publikováno v:
Controlling. 33:31-38
Die Service Profit Chain hat international in Forschung und Praxis eine große Verbreitung gefunden. Mittelständische Dienstleistungsunternehmen könnten sie daher nicht nur als dienstleistungsspezifisches Marketing- und Personalmanagement-, sondern
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::d689f49ff21895de1d0ab778ff3143a6
https://doi.org/10.15358/0935-0381-2021-4-31
https://doi.org/10.15358/0935-0381-2021-4-31
Autor:
Jens Hogreve, Andrea Beierlein
Publikováno v:
Journal of Service Management.
PurposeThe authors explore the outcomes of health-care professionals' participation in a vendor-hosted online community by combining qualitative and quantitative data collected in two separate studies. The authors aim to shed light on the potential v
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::278a553fc9f10e72b6deabcd3b31d0ba
https://doi.org/10.1108/josm-07-2021-0247
https://doi.org/10.1108/josm-07-2021-0247
Autor:
Ilma Nur Chowdhury, Jens Hogreve, Nancy V. Wünderlich, Julia Rötzmeier-Keuper, Hannes Fleischer, Sahar Mousavi, Rui Sousa
Publikováno v:
Hogreve, J, Wünderlich, N V, Chowdhury, I N, Fleischer, H, Mousavi, S, Rötzmeier-keuper, J & Sousa, R 2019, ' Overcoming vulnerability: Channel design strategies to alleviate vulnerability perceptions in customer journeys ', Journal of Business Research . https://doi.org/10.1016/j.jbusres.2019.07.027
Research has shown that any individual consumer, regardless of membership in any particular class, may experience vulnerability in the marketplace. While studies have identified core determinants of customer vulnerability states and perceptions and o
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_dedup___::93f3a574b9b1418c3c29ed966e61c5b0
https://doi.org/10.1016/j.jbusres.2019.07.027
https://doi.org/10.1016/j.jbusres.2019.07.027