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pro vyhledávání: '"Jenny Yau-ni WAN"'
Autor:
Jenny Yau-ni WAN
Publikováno v:
International Journal of Language Studies; Jan2023, Vol. 17 Issue 1, p71-96, 26p
Autor:
Jenny Yau-ni Wan
Publikováno v:
Language and Dialogue. 7:137-162
The call centre conversation is a telephonic exchange of voices between the customer and the customer service representative (CSR). Both lexicogrammatical and prosodic features are used to construe emotional and attitudinal recognition. Studying thes
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::9677e7c719029e55e9a7a90d74af0aa9
https://doi.org/10.1075/ld.7.2.01yau
https://doi.org/10.1075/ld.7.2.01yau