Zobrazeno 1 - 10
of 13
pro vyhledávání: '"Jennifer Y. M. Lai"'
Publikováno v:
Journal of Consumer Behaviour. 21:387-399
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::f1fb74ff7cd68cb68ceea07b2124b0ff
https://doi.org/10.1002/cb.2013
https://doi.org/10.1002/cb.2013
Publikováno v:
International Journal of Hospitality Management. 81:65-72
This study investigates the conditions under which service employees can react positively after encountering customer incivility. Building on the work engagement theory, we hypothesize that customer incivility interacts with workplace social support
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::ba39f73aec42b8aed8966875b72e573b
https://doi.org/10.1016/j.ijhm.2019.03.004
https://doi.org/10.1016/j.ijhm.2019.03.004
Autor:
Jennifer Y. M. Lai, Ka Wai Chan, Long W. Lam, Anna C. Lennard, Ann Chunyan Peng, John Schaubroeck
Publikováno v:
Journal of Applied Psychology. 103:1086-1100
Research and theory concerning "dirty work" has largely focused on how employees cope with stable features of their jobs. From a study of employees' experiences across 6 weekly repeated measurements, we found that within-person increases in experienc
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_dedup___::5bad222dc06367b87828a833f037ba74
https://doi.org/10.1037/apl0000330
https://doi.org/10.1037/apl0000330
Autor:
Cheris W. C. Chow, Jennifer Y. M. Lai, Candy P. S. Fong, Chung-Leung Luk, Wendy W.N. Wan, Isabel Fu
Publikováno v:
Asia Pacific Journal of Marketing and Logistics. 29:220-238
Purpose Building on institutional theory, the purpose of this paper is to propose a framework for analyzing how consumer attitudes toward nudity in ads change as a result of modernization. Modernization is driven by the currents of pluralism and rati
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::90a8746ef84088212b7f94efe0a1fea0
https://doi.org/10.1108/apjml-12-2015-0188
https://doi.org/10.1108/apjml-12-2015-0188
Publikováno v:
The International Journal of Human Resource Management. 29:1972-1998
Building on the conservation of resources theory, we posit that leader–member exchange (LMX) serves as a valued resource to reduce followers’ job burnout. Informed by the theoretical arguments of reference group theory and norm of equality, we fu
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::479b4f90b92f3a1033635c35e532c4e2
https://doi.org/10.1080/09585192.2016.1216875
https://doi.org/10.1080/09585192.2016.1216875
Publikováno v:
Journal of Managerial Psychology. 30:1003-1018
Purpose – Previous studies have often yielded mixed results in relation to the similar-to-me effect on extra-role behaviors. Based on social exchange theory, the purpose of this paper is to uncover the contribution of personality similarity to orga
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::4cec9bd00057a7255f66d0156716ffbb
https://doi.org/10.1108/jmp-05-2013-0132
https://doi.org/10.1108/jmp-05-2013-0132
Publikováno v:
Tourism Management. 48:362-369
Travel agents' customer service behavior (CSB) and organizational citizenship behavior (OCB) are pivotal to the success of a retail travel agency. According to social exchange theory, these behaviors can be motivated by leader–member exchange (LMX,
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::b50a0c6ed16f2f91a63e5e22aaa02cfd
https://doi.org/10.1016/j.tourman.2014.12.008
https://doi.org/10.1016/j.tourman.2014.12.008
Publikováno v:
Asia Pacific Journal of Marketing and Logistics. 26:94-113
Purpose – Reputational beliefs influence online purchase intentions but are difficult to establish in settings in which counterfeit products are common, especially in emerging economies. Drawing upon signalling theory, this work decomposes reputati
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::98f9960fa4c471eef458bb0a0761cde0
https://doi.org/10.1108/apjml-02-2013-0022
https://doi.org/10.1108/apjml-02-2013-0022
Publikováno v:
Journal of Business Research. 66:1659-1666
Based on social identity and cognitive dissonance theories, this study examines the roles that occupational and organizational disidentification play in the relationship between perceived moral dirtiness and intention to quit in a sample of 152 casin
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::ccb5adfdcf37b7284532362e310c9f95
https://doi.org/10.1016/j.jbusres.2012.12.012
https://doi.org/10.1016/j.jbusres.2012.12.012
Publikováno v:
Journal of Organizational Behavior. 34:1039-1056
Summary Although researchers have often found positive relationships between organizational citizenship behavior (OCB) and performance rating, very few studies have scrutinized the team contexts in which such relationships exist. This study examines
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::005624c0ee47f30b58f49193a7bcc8c7
https://doi.org/10.1002/job.1840
https://doi.org/10.1002/job.1840