Výsledky vyhledávání - "Jeeva Venkatakrishnan"

Disentangling the relationship between trust, online buying, and customer satisfaction: a three-way interaction model

Autor: Jeeva Venkatakrishnan, Ravikumar Alagiriswamy, Satyanarayana Parayitam

Publikováno v: Journal of Marketing Analytics.

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_________::192dd98351a39eb6df7d86e26bb90dd4
https://doi.org/10.1057/s41270-023-00228-4

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Web design and trust as moderators in the relationship between e-service quality, customer satisfaction and customer loyalty

Autor: Jeeva Venkatakrishnan, Ravikumar Alagiriswamy, Satyanarayana Parayitam

Publikováno v: The TQM Journal.

PurposeThis research aims to investigate the effects of e-service quality on customer satisfaction and customer loyalty. The moderating effects of web design and trust in the relationship between e-service quality and customer satisfaction are also e

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_________::c1693270a3feab0d257baed829376650
https://doi.org/10.1108/tqm-10-2022-0298

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