Výsledky vyhledávání - "Janine Hobeika"

Analyzing the corporate social responsibility perception from customer relationship quality perspective. An application to the retail banking sector

Autor: Janine Hobeika, Insaf Khelladi, Mehmet A. Orhan

Publikováno v: Corporate Social Responsibility and Environmental Management. 29:2053-2064

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_________::d238608d11de49127c9b27e601ab9dd2
https://doi.org/10.1002/csr.2301

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Customer knowledge hiding behavior in service multi-sided platforms

Autor: Janine Hobeika, Mirko Perano, Sylvaine Castellano, Insaf Khelladi, David Rutambuka

Publikováno v: Journal of Business Research. 140:482-490

Hiding knowledge engenders economic losses. Customer knowledge is an external source praised by knowledge management scholars. Multi-sided Internet platforms become knowledge flow vehicles, nurturing customer knowledge. Knowledge hiding is widespread

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_dedup___::4c45b050eec37897bbef32dcc101a49f
https://doi.org/10.1016/j.jbusres.2021.11.017

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Measuring stereotypes in the banking industry – an application to client relational benefits

Autor: Janine Hobeika

Publikováno v: International Journal of Bank Marketing. 39:1292-1309

PurposeDespite interest in social stereotypes such as gender, race and age, professional stereotypes of frontline employees is still a new topic that requires measurement in the banking services. The purpose of this paper is to develop and validate a

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_________::ef41e826b314c217be48d36a365a69ee
https://doi.org/10.1108/ijbm-08-2020-0431

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