Zobrazeno 1 - 10
of 102
pro vyhledávání: '"Janet R McColl‐Kennedy"'
Publikováno v:
Business Research Proceedings. :1-3
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::cb6eded6dff506f7ac5529900719cc5d
https://doi.org/10.51300/brp-2023-69
https://doi.org/10.51300/brp-2023-69
Autor:
Tor Wallin Andreassen, Per Kristensson, Line Lervik-Olsen, A Parasuraman, Janet R McColl-Kennedy, Bo Edvardsson, Maria Colurcio
Publikováno v:
Journal of Service Management, 2016, Vol. 27, Issue 1, pp. 21-29.
Externí odkaz:
http://www.emeraldinsight.com/doi/10.1108/JOSM-04-2015-0123
Publikováno v:
Journal of Services Marketing, 2015, Vol. 29, Issue 6/7, pp. 485-497.
Externí odkaz:
http://www.emeraldinsight.com/doi/10.1108/JSM-01-2015-0055
Autor:
Janet R. McColl-Kennedy, Anders Gustafsson, Elina Jaakkola, Phil Klaus, Zoe Jane Radnor, Helen Perks, Margareta Friman
Publikováno v:
Journal of Services Marketing, 2015, Vol. 29, Issue 6/7, pp. 430-435.
Externí odkaz:
http://www.emeraldinsight.com/doi/10.1108/JSM-01-2015-0054
Autor:
Anders Gustafsson, Lerzan Aksoy, Michael K. Brady, Janet R. McColl-Kennedy, Nancy J. Sirianni, Lars Witell, Nancy V. Wuenderlich
Publikováno v:
Journal of Services Marketing, 2015, Vol. 29, Issue 6/7, pp. 425-429.
Externí odkaz:
http://www.emeraldinsight.com/doi/10.1108/JSM-02-2015-0103
Autor:
Joy M. Field, Ming-Hui Huang, Katherine N. Lemon, Amy L. Ostrom, Anders Gustafsson, Darima Fotheringham, Janet R. McColl-Kennedy, Mahesh Subramony
Publikováno v:
Journal of Service Research. 24:329-353
Transformative changes in the societal and service context call out for the service discipline to develop a coherent set of priorities for research and practice. To this end, we utilized multiple data sources: surveys of service scholars and practiti
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::41456f11d8a8814ac7c64491869ee4a7
https://doi.org/10.1177/10946705211021915
https://doi.org/10.1177/10946705211021915
Publikováno v:
Journal of Service Management. 32:673-701
PurposeThe purpose of this paper is to: (1) better understand the structure (hierarchy) of customer goals providing conceptual clarity; and (2) propose a hierarchy of customer goals conceptual framework that explicates how healthcare customer goals a
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::61a85e9114fe78ad7dd689ad6659fb5d
https://doi.org/10.1108/josm-03-2020-0087
https://doi.org/10.1108/josm-03-2020-0087
Publikováno v:
Medical care research and review : MCRR.
Identifying and synthesizing recent empirical research on goal setting among adults with chronic disease is the focus of this article. The article has two phases: Phase 1, a thematic analysis with machine reading of the data and manual thematic analy
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_dedup___::d60842b2323a240274f1015803111003
https://pubmed.ncbi.nlm.nih.gov/35904147
https://pubmed.ncbi.nlm.nih.gov/35904147
Publikováno v:
Journal of Business Research. 121:655-666
The purpose of this article is to: (1) understand tensions and trade-offs that actors make through activities and interactions in their service ecosystem stemming from differing worldviews; (2) explicate how actors resolve tensions through trade-offs
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::4604a8b0a3480c518e11cea36b74cb14
https://doi.org/10.1016/j.jbusres.2020.06.055
https://doi.org/10.1016/j.jbusres.2020.06.055
Publikováno v:
The Medical journal of Australia. 216
In this article, we propose that value is a multidimensional construct, highlighting the need for a multi-actor service ecosystem perspective of value in primary care clinics. We argue that different actors in the service ecosystem - for example, pat
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_dedup___::be24721b010a91dbb0f2df3552b1782a
https://pubmed.ncbi.nlm.nih.gov/35665936
https://pubmed.ncbi.nlm.nih.gov/35665936