Zobrazeno 1 - 2
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pro vyhledávání: '"James Thomas Miller"'
Publikováno v:
Proceedings of the Human Factors and Ergonomics Society Annual Meeting. 47:668-672
This paper describes a study of the effects of four types of content presentation for consumers waiting on-hold to speak to a call center agent. Of particular interest was the interactive voice portal (IVP) condition in which callers used a voice por
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::a7fffe2767fe39a4ebf208506f31c448
https://doi.org/10.1177/154193120304700401
https://doi.org/10.1177/154193120304700401
Autor:
James Thomas Miller
Publikováno v:
The Antioch Review. 61:714
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::365bf346b3226d5596737c8f2240ce42
https://doi.org/10.2307/4614557
https://doi.org/10.2307/4614557