Výsledky vyhledávání - "Jacob Hallencreutz"

Akademický článek

Integrating perceived sustainability into customer satisfaction models - insights from the Swedish banking and energy sectors

Autor: Love Westin, Jacob Hallencreutz, Johan Parmler

Publikováno v: Cogent Business & Management, Vol 11, Iss 1 (2024)

This study examined the effects of extending a model of customer satisfaction with a construct of perceived sustainability. It thus adds empirical data to the theoretical assessment of a more holistic and socially aware customer, whose satisfaction i

Externí odkaz: https://doaj.org/article/5bfc556d6c1d4f73a3e5f9647700db8a

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Akademický článek

Alive and kicking–but will Quality Management be around tomorrow? A Swedish academia perspective

Autor: Thomas Zobel, Erik Vanhatalo, Jostein Langstrand, Jacob Hallencreutz, Rickard Garvare, Bjarne Bergquist, Henrik Eriksson

Publikováno v: Kvalita Inovácia Prosperita, Vol 16, Iss 2, Pp 1-18 (2012)

The purpose of this article is to describe how Quality Management (QM) is perceived today by scholars at three Swedish universities, and into what QM is expected to develop into in twenty years. Data were collected through structured workshops using

Externí odkaz: https://doaj.org/article/29868ed601014f39b5a61aa43a44aef4

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Decoding sustainable success

Autor: Jacob Hallencreutz, Mats Deleryd, Anders Fundin

Publikováno v: Total Quality Management & Business Excellence. :1-11

The concept of sustainable development has become widely accepted among nations, organisations and individuals. According to the Bruntland Commission, Sustainable Development is defined as a develo...

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_________::496aa26673053cdc3aaf901b53c591aa
https://doi.org/10.1080/14783363.2020.1863779

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Sustainable Development as a Driver for Customer Experience

Autor: Love Westin, Jacob Hallencreutz, Johan Parmler

Publikováno v: Sustainability; Volume 14; Issue 6; Pages: 3505

The concept of sustainable development (SD) has become widely accepted among nations, organisations, and individuals. Recent quantitative and conceptual models have indicated relations between stakeholder perspectives of SD, brand image, and customer

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_dedup___::fc4b32bdb13b6042ba334749ff69270b

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Important drivers for customer satisfaction – from product focus to image and service quality

Autor: Johan Parmler, Jacob Hallencreutz

Publikováno v: Total Quality Management & Business Excellence. 32:501-510

In today's volatile market economies, economic and social benefits of the competition must be evaluated from various financial and non-financial aspects. Among these aspects, Customer satisfaction ...

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_________::5e1a037cfc74d16fd604551fdc4f2269
https://doi.org/10.1080/14783363.2019.1594756

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