Zobrazeno 1 - 2
of 2
pro vyhledávání: '"Jaap van Nes"'
Autor:
Leondina Della Pietra, William J. Adams, Stuart Rutherford, Lara Van de Merckt, Jaap van Nes, Adam Peters, Michael Gardner, Chris Cooper, Jelle Mertens, Graham Merrington, Iain Wilson, Christian E. Schlekat, Stijn Baken, Jim Ryan
Publikováno v:
Environmental toxicology and chemistryREFERENCES. 40(5)
Publikováno v:
Journal of Computer-Mediated Communication, 19(3), 529-545. Wiley-Blackwell
Verhagen, T, van Nes, J, Feldberg, J F M & van Dolen, W M 2014, ' Virtual Customer Service Agents: Using Social Presence and Personalization to Shape Online Service Encounters ', Journal of Computer-Mediated Communication, vol. 19, no. 3, pp. 529-545 . https://doi.org/10.1111/jcc4.12066
Verhagen, T, van Nes, J, Feldberg, J F M & van Dolen, W M 2014, ' Virtual Customer Service Agents: Using Social Presence and Personalization to Shape Online Service Encounters ', Journal of Computer-Mediated Communication, vol. 19, no. 3, pp. 529-545 . https://doi.org/10.1111/jcc4.12066
By performing tasks traditionally fulfilled by service personnel and having a humanlike appearance, virtual customer service agents bring classical service elements to the web, which may positively influence customer satisfaction through eliciting so
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_dedup___::e7b480e3c85948bc189d994d97ba585d
https://research.vu.nl/en/publications/f1056bbc-88a4-4785-848e-402fe2e10032
https://research.vu.nl/en/publications/f1056bbc-88a4-4785-848e-402fe2e10032