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pro vyhledávání: '"JUNOD, Nathalie"'
Depuis les premières révolutions technologiques, les entreprises n’ont cessé de se réinventer dans la manière d’exercer leur activité et cela n’est pas près de s’arrêter. Effectivement, l’intelligence artificielle, qui a pour la pre
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=od_______805::9485924aee976bb0149b43de2744bd6c
http://doc.rero.ch/record/329987/files/ALVAREZ-MARTHA-RENDU-SEP20.pdf
http://doc.rero.ch/record/329987/files/ALVAREZ-MARTHA-RENDU-SEP20.pdf
Publikováno v:
Dubosson, M, Fragnière, E, Junod, N & Willaerts, B 2018, Detecting Customer Queue “at-risk” Behaviors Based on Ethograms to Minimize Overall Service Dissatisfaction . in L Braubach (ed.), International Conference on Service-Oriented Computing (ICSOC), 2017 : Service-Oriented Computing – ICSOC 2017 Workshops . Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), vol. 10797, Springer Verlag, Cham, Switzerland, pp. 18-29, 15th International Conference on Service-Oriented Computing, ICSOC 2017, Workshop track: 2nd Workshop on Adaptive Service-Oriented and Cloud Applications, ASOCA 2017, 2nd Workshop on IoT Systems Provisioning and Management in Cloud Computing, ISyCC 2016, 13th International Workshop on Engineering Service-Oriented Applications and Cloud Services, WESOACS 2017 and Satellite Events, Malaga, Spain, 13/11/17 . https://doi.org/10.1007/978-3-319-91764-1_2
Every service encounter corresponds to a “queue network” in which a system of waiting lines is connected to servers. We posit that each production service type (e.g., restaurant, airport) requires an adapted queue design in order to maximize attr
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=od______1378::a2b346ca8825db90efc1919f6305dc41
https://purehost.bath.ac.uk/ws/files/185118940/DFJW_Customer_Queues_at_Risk.pdf
https://purehost.bath.ac.uk/ws/files/185118940/DFJW_Customer_Queues_at_Risk.pdf
Autor:
DUBOSSON, Magali, FRAGNIERE, Emmanuel, JUNOD, Nathalie, MEIER, Samuele, VARONE, Sacha, FOURNIER, Arnaud
Publikováno v:
Informatica Economica; 2019, Vol. 23 Issue 3, p5-15, 11p
Autor:
Fragnière, Emmanuel, Junod, Nathalie
Service enterprises have traditionally used organizational models from the manufacturing and industrial sectors, incorporating ideas such as hierarchy, task repetition, and standardization of procedures. These disciplined production systems tend to u
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=od_______805::1ea9114a2b368fd9c7ca527db72014eb
http://doc.rero.ch/record/21167/files/Fragniere_Junod_2010_Emergent_evolution.pdf
http://doc.rero.ch/record/21167/files/Fragniere_Junod_2010_Emergent_evolution.pdf