Výsledky vyhledávání - "JOHNSON, Hazel"

Service with a smile : antecedents and consequences of emotional labor strategies

Dissertation (Ph.D.)--University of South Florida, 2007.
Title from PDF of title page. Document formatted into pages; contains 89 pages. Includes vita. Includes bibliographical references.

Externí odkaz: http://purl.fcla.edu/usf/dc/et/SFE0001937

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The story behind service with a smile the effects of emotional labor on job satisfaction, emotional exhaustion, and affective well-being

Autor: Johnson, Hazel-Anne M.

Publikováno v: RESTRICTED TO USF STUDENTS, STAFF, FACULTY AND ON-CAMPUS USE UNTIL 2005-04-07

Thesis (M.A.)--University of South Florida, 2004.
Title from PDF of title page. Document formatted into pages; contains 82 pages. Includes bibliographical references.

Externí odkaz: http://purl.fcla.edu/fcla/etd/SFE0000287

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Dissertation/ Thesis

Reproduction, exchange relations and food insecurity : maize production and maize markets in Honduras

Autor: Johnson, Hazel Eileen

Externí odkaz: http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.295260

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Akademický článek

Institutional Sustainability as Learning (La durabilité institutionnelle en tant qu'apprentissage / Sustentabilidade institucional como aprendizado / Sostenibilidad institucional como aprendizaje)

Autor: Johnson, Hazel, Wilson, Gordon

Publikováno v: Development in Practice, 1999 Feb 01. 9(1/2), 43-55.

Externí odkaz: https://www.jstor.org/stable/4029706

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Dissertation/ Thesis

The Story Behind Service With A Smile: The Effects of Emotional Labor on Job Satisfaction, Emotional Exhaustion, and Affective Well-Being

Autor: Johnson, Hazel-Anne M

Publikováno v: Graduate Theses and Dissertations.

The present study examines the process of emotional labor as performed by customer service employees. This research investigates some of the consequences of performing emotional labor such as emotional exhaustion, affective well-being, and job satisf

Externí odkaz: https://scholarcommons.usf.edu/etd/1097
https://scholarcommons.usf.edu/cgi/viewcontent.cgi?article=2096&context=etd

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Dissertation/ Thesis

Service with a smile: Antecedents and consequences of emotional labor strategies

Autor: Johnson, Hazel-Ann Michelle

Publikováno v: Graduate Theses and Dissertations.

Organizations across the United States and in many parts of the globe are increasingly focused on providing their customers with an excellent service experience by implementing organizational emotion display rules (Hochschild, 1983). These display ru

Externí odkaz: http://scholarcommons.usf.edu/etd/2231
http://scholarcommons.usf.edu/cgi/viewcontent.cgi?article=3230&context=etd

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