Zobrazeno 1 - 10
of 33
pro vyhledávání: '"JEANNA ABBOTT"'
Publikováno v:
Journal of Hospitality and Tourism Management. 50:214-222
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::513fc466e1c0c4a3d1b7ec9f72e87806
https://doi.org/10.1016/j.jhtm.2022.02.012
https://doi.org/10.1016/j.jhtm.2022.02.012
Publikováno v:
Tourism Culture & Communication.
A political leader’s twiplomacy, communication via Twitter with foreign leaders and publics, generates consequential impacts on global travel trends. In context, former president Trump (Trump) used twiplomacy more than any other political leader du
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::bdd16309daef9e509aaef2a3421dba73
https://doi.org/10.3727/109830423x16812289899566
https://doi.org/10.3727/109830423x16812289899566
Publikováno v:
Cornell Hospitality Quarterly. 63:350-368
Corporate social responsibility (CSR) policies and activities are aimed at, executed for, and witnessed by individuals, yet CSR literature has long overlooked assessing CSR outcomes at the individual level. Previous CSR research has focused primarily
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::b9e9e5de3e9f380bc5dae5bfd93f649a
https://doi.org/10.1177/1938965520981069
https://doi.org/10.1177/1938965520981069
Publikováno v:
Cornell Hospitality Quarterly. 61:332-352
This study provides a systematic review of corporate social responsibility (CSR) in the hospitality management literature over the last decade. In contrast to prior reviews, this article starts from a broader analysis, followed by a narrower, micro-l
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::0f7dd7af3c72a84f7f864b2616761d47
https://doi.org/10.1177/1938965519892907
https://doi.org/10.1177/1938965519892907
Publikováno v:
Journal of Hospitality and Tourism Management. 40:94-102
Service recovery performance has been identified as a key component for positive organizational outcomes and organizational success. Therefore, it is crucial to investigate unique factors that can influence service recovery performance. Although scho
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::6a82d7a290762885ec90c654ae7cb7e2
https://doi.org/10.1016/j.jhtm.2019.06.007
https://doi.org/10.1016/j.jhtm.2019.06.007
Publikováno v:
International Journal of Contemporary Hospitality Management. 31:931-952
PurposeThis paper aims to examine how stealing thunder, apology and compensation influence customer loyalty in a service failure context, and how trust mediates these relationships.Design/methodology/approachThe study adopted a scenario-based between
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::01151bdadb48f0b2a9bc39f6d5113cbb
https://doi.org/10.1108/ijchm-02-2018-0127
https://doi.org/10.1108/ijchm-02-2018-0127
Publikováno v:
Journal of Leadership & Organizational Studies. 26:150-162
In an increasingly service-oriented economy, the importance of understanding supervisors’ impact on employees working in a fun work environment continues to grow. While researchers have learned much about the negative outcomes of abusive supervisor
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::9ea4ff5a0e3f5f8027648b224de645da
https://doi.org/10.1177/1548051818786788
https://doi.org/10.1177/1548051818786788
Publikováno v:
Organizational Dynamics. 46:202-211
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::799b16c785a309e1ef9c47ff1d507f2a
https://doi.org/10.1016/j.orgdyn.2017.06.001
https://doi.org/10.1016/j.orgdyn.2017.06.001
Publikováno v:
Tourism Management. 79:104093
A management company takes care of the day-to-day operations of a hotel and thus has a great amount of influence on the hotel's financial performance. Adopting models from O’Neill, Hanson, and Matilla (2008) and Hua, Morosan, and DeFranco (2015), a
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::8c6bcf1292997b68f783370cbfad49bd
https://doi.org/10.1016/j.tourman.2020.104093
https://doi.org/10.1016/j.tourman.2020.104093
