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pro vyhledávání: '"J. R. M. Malapascua"'
Autor:
C. L. Mendoza, M. M. Terrones, C. J. M. Manazanilla, R. J. P. Curbano, J. R. M. Malapascua, A. C. Mendoza
Publikováno v:
13TH INTERNATIONAL ENGINEERING RESEARCH CONFERENCE (13TH EURECA 2019).
Global transformation is the fast-growing Business Process Outsourcing (BPO) industry in call center sector and due to its demand, employee increases simultaneously. The objective of the study is to assess the ergonomics risk factor among call center