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pro vyhledávání: '"J. Jansen, Bernard"'
Autor:
Laura C. Anderson, Ray Strong, Stephen Carman, Scott Spangler, Anca A. Chandra, J. Jansen Bernard, Sechan Oh
Publikováno v:
ASIST
From the point of view of service providers, a service engagement process begins at the time an opportunity is known and concludes when a proposal for service delivery is resolved (won, lost or canceled). As such, understanding the service engagement