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Patient perceptions of service quality. Combining the dimensions

Autor: J M, Carman

Publikováno v: Journal of management in medicine. 14(5-6)

Empirically investigates, using a conjoint methodology, the importance weights given to the attributes of quality for acute care hospital services. The study shows that consumers evaluated the technical dimensions of nursing care, physician care, and

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=pmid________::ac57101a56f5c607ffac1ade5dce5ca2
https://pubmed.ncbi.nlm.nih.gov/11200300

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Implementation of total quality management: conventional wisdom versus reality

Autor: H, Boerstler, R W, Foster, E J, O'Connor, J L, O'Brien, S M, Shortell, J M, Carman, E F, Hughes

Publikováno v: Hospitalhealth services administration. 41(2)

Hospitals nationwide are beginning to implement continuous quality improvement (CQI) (Barsness et al. 1993; Kosta 1992). In large part this is due to the belief that the implementation of CQI will lead to higher quality patient care, improved patient

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=pmid________::872202fabc6e0ca8bdb0092fb94e5d74
https://pubmed.ncbi.nlm.nih.gov/10157960

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Keys for successful implementation of total quality management in hospitals

Autor: J M, Carman, S M, Shortell, R W, Foster, E F, Hughes, H, Boerstler, J L, O'Brien, E J, O'Conner

Publikováno v: Health care management review. 21(1)

This article reports the findings of an analysis of the implementation of continuous quality improvement (CQI) or total quality management (TQM) programs in 10 hospitals. This analysis is the result of a 2-year study designed to identify and assess t

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=pmid________::25095e64bf5a96869ff97672bd3726dc
https://pubmed.ncbi.nlm.nih.gov/20844354

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Assessing the impact of continuous quality improvement/total quality management: concept versus implementation

Autor: S M, Shortell, J L, O'Brien, J M, Carman, R W, Foster, E F, Hughes, H, Boerstler, E J, O'Connor

Publikováno v: Health services research. 30(2)

OBJECTIVE: This study examines the relationships among organizational culture, quality improvement processes and selected outcomes for a sample of up to 61 U. S. hospitals. DATA SOURCES AND STUDY SETTING: Primary data were collected from 61 U. S. hos

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=pmid________::141eefd38dccc207d7be6d8d3bb355be
https://pubmed.ncbi.nlm.nih.gov/7782222

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Assessing the progress of TQM in US hospitals: findings from two studies

Autor: S M, Shortell, J L, O'Brien, E F, Hughes, J M, Carman, R W, Foster, H, Boerstler, E J, O'Connor

Publikováno v: The Quality letter for healthcare leaders. 6(3)

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=pmid________::9772d5f3f2d98976e826b820daee9fef
https://pubmed.ncbi.nlm.nih.gov/10133644

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Akademický článek

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Horizontal and vertical concentrations in the evolution of hospital competition

Autor: D B, Starkweather, J M, Carman

Publikováno v: Advances in health economics and health services research. 7

Summing across the three phases, the pattern of evolution was as follows: (1) the emergence of a market orientation by hospitals as the industry moved away from regulation; (2) steady expansion of what the hospitals considered to be their business, t

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=pmid________::cb5278b1a78075cca78c06703b12ff86
https://pubmed.ncbi.nlm.nih.gov/10291980

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