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Publikováno v:
Gaceta sanitaria. 11(4)
SERVQUAL has been introduced in the healthcare sector as an alternative to the patient satisfaction measures. SERVQUAL is one of the most used questionnaires to measure the customers' perceived quality. It is based on the disconfirmation paradigm (ex
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=pmid________::1da563a33fef130736a36dbcbe3c074e
https://pubmed.ncbi.nlm.nih.gov/9378583
https://pubmed.ncbi.nlm.nih.gov/9378583
