Zobrazeno 1 - 1
of 1
pro vyhledávání: '"Ivana Carissa Sutanto"'
Publikováno v:
The TQM Journal. 34:2056-2068
PurposeThis paper aims to propose a framework on complaint management system for quality management by applying the text mining method and potential failure identification that can support organization learning (OL). Customer complaints in the form o
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::64ee0e3c2d47f0084e06aa0d5ea222f4
https://doi.org/10.1108/tqm-05-2021-0145
https://doi.org/10.1108/tqm-05-2021-0145
