Building customer trust, loyalty, and satisfaction: The power of social media in e-commerce environments

Autor: Radwan M. Al-Dwairi, Issa Shehabat, Ali Zahrawi, Qais Hammouri

Publikováno v: International Journal of Data and Network Science, Vol 8, Iss 3, Pp 1883-1894 (2024)

Businesses heavily depend on social media to engage with customers, utilizing various platforms for interaction, feedback, and promoting products. The influence of social media on customer trust, loyalty, and satisfaction is a prominent subject. This

Externí odkaz: https://doaj.org/article/df39c418218047efa710708ed523fdbd

Managing knowledge workers in healthcare context: role of individual and knowledge characteristics in physicians' knowledge sharing

Autor: Zuopeng Justin Zhang, Ali Zahrawi, Issa Shehabat, Yousra Harb

Publikováno v: Industrial Management & Data Systems. 121:381-408

PurposeSharing knowledge of physicians in hospitals is critical and significant in terms of providing better healthcare services. Despite the significance of knowledge sharing in the healthcare setting, very few studies have empirically investigated

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_________::99ec028933b12b7f07341efc8c51afd4
https://doi.org/10.1108/imds-02-2020-0097

Integration Between Knowledge Management and Total Quality Management in Jordanian Universities: Empirical Study

Autor: Issa Shehabat

Publikováno v: International Journal of Knowledge and Systems Science. 8:43-63

Knowledge management is important and necessary for the survival of an organisation and its superiority. It can be integrated into the philosophy of total quality management to play a role in the development of the basis of performance of modern orga

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_________::5d6942b6cbfb756b0445d3b555d6aabf
https://doi.org/10.4018/ijkss.2017040104

Examining the impact of individual characteristics and knowledge asset characteristics on knowledge sharing behavior: Healthcare context

Autor: Yousra Harb, Ali Zahrawi, Issa Shehabat

Publikováno v: 2017 8th International Conference on Information Technology (ICIT).

Knowledge is increasingly seen as one of the most important strategic asset in organizations and critical factor for business' success and sustainability. Knowledge management concerns with creating, sharing, and managing organizational knowledge as

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_________::b347610252195deab38e71c2fdaf07a7
https://doi.org/10.1109/icitech.2017.8080026

E-LEARNING AS A KNOWLEDGE MANAGEMENT APPROACH FOR INTELLECTUAL CAPITAL UTILIZATION

Autor: Issa SHEHABAT, Saad A. MAHDI, Kamel KHOUALDI

Publikováno v: The Turkish Online Journal of Distance Education, Vol 9, Iss 1, Pp 205-216 (2008)
The Turkish Online Journal of Distance Education, Vol 10, Iss 1, Pp 159-170 (2009)

This paper addresses human resources utilization at the university environment. We address the design issues of e-learning courses that can capture the teacher knowledge. The underlying objective is that e-learning is a key knowledge and major resour

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=dedup_wf_001::2aeaab51ca1e51dda4e4b0828fefb87d
http://tojde.anadolu.edu.tr/tojde29/pdf/article_14.pdf