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Publikováno v:
Applied Economics. 54:4557-4576
Autor:
Eleftherios G. Manousakis, Andrianos E. Tsekrekos, Seraina C. Anagnostopoulou, Dimitrios Buhalis, Ioanna Kountouri
Purpose The purpose of this study is to quantify the impact of online customer reputation on financial profitability. Design/methodology/approach Online reputation is captured by extracting the most recurring textual themes associated with customer s
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_dedup___::092e78891fa0c1c7ec50261004c27cb7